Administration Coordinator | St Lukes

Australian Unity Limited; Brisbane; On-site; AUD 44,000 - 63,000; Part time

Benefits offered by this job

Well-Being and Community leave

Parental leave 14 weeks

Referral program – $500 per referral

Employee Assistance Program

Employee discounts on banking/health/1

Supportive team culture

Job summary

Australian Unity Limited in Woolloongabba is seeking an experienced Administration Coordinator for a Permanent Part-Time role (22.5 hours/week, Monday to Wednesday). You will provide exemplary customer service to residents and families, handle a broad range of admin tasks, and assist with coordination across the site, including additional weekend coverage when needed.

The role requires strong communication, MS Office proficiency, and a collaborative team approach.

Qualifications

• Previous administrative experience in Retirement Living, Aged Care or Health Services is advantageous.
• Excellent communication skills with a passion to put customers first.
• Proficient use of Microsoft Office suite.
• Flexible and team orientated approach.
• Fully vaccinated for Covid-19 (1 dose).
• NDIS Screening check or willingness to obtain one.

Responsibilities

• Providing outstanding customer service to residents, families, visitors and staff.
• Coordinating and undertaking administrative functions including correspondence, document management, invoicing, reporting and compliance documentation.
• Supporting village operations and aged care services through effective communication between residents, families, management, clinical teams and external stakeholders.
• Providing efficient, friendly and professional service to all internal/external customers.

Skills

Customer service

Excellent communication

Team oriented

COVID-19 vaccination

NDIS screening check

Tools

Microsoft Office

Job description

Come and join our team at St Lukes - Woolloongabba where we are leading the industry in driving our award winning ‘Better Together’ model, raising the quality of living in aged care. At St Lukes we are proud of our culture; we are an embracing and supportive team, we welcome resident preferences and choice, we connect to engage our community of residents, families and care staff.

We are currently seeking an experienced and customer-focused Administration Coordinator to deliver exceptional customer service and comprehensive administrative support within a Retirement Village and Residential Aged Care environment. Join our friendly team in Woolloongabba on a Permanent Part-Time basis (22.5 hours per week), working Monday to Wednesday. To help support our residents and team, you'll also be available to work additional/alternate days from time to time to provide coverage during planned leave and other absences. This includes reception leave coverage working Saturday and Sunday, 8:30am to 1:30pm, as required.

Our employees enjoy an enviable range of benefits, including the following:

• Competitive hourly rate of $38.84 + Super
• Enjoy additional yearly paid Well-Being and Community leave days
• 14 week paid parental leave, with equal benefit for both parents
• Employee Referral Program – refer your friends and family members to join us and receive $500.00 per successful referral (Conditions apply)
• Employee Assistance Program – support and assistance for you and your partner at those times in life when you need it most
• Attractive employee discounts on Australian Unity Banking products, Private Health and General Insurance

Your New Role

• Providing outstanding customer service to retirement village and residential aged care residents, families, and visitors and teams across the Site.
• Coordinating and undertaking a broad range of administrative functions, including correspondence, document management, invoicing, reporting, record maintenance, and compliance documentation.
• Supporting village operations and aged care services through effective communication and coordination between residents, families, management, clinical teams, and external stakeholders.
• Providing efficient, friendly, and professional service to all internal/external customers

About You

Above all, you will align to our Values of Bold, Warm and Honest. You will be able to demonstrate empathy and the ability to provide excellent care for your customers.

• Previous administrative experience - background in Retirement Living, Aged Care or Health Services advantageous
• Excellent communication skills with a passion to put customers first
• Proficient use of Microsoft Office suite
• A flexible and team orientated approach
• Fully vaccinated for Covid-19 (1 dose)
• Have current NDIS Screening check or willing to obtain one

If you’re seeking a role with real purpose and where you can create meaningful customer relationships and provide care which empowers and supports, the most deserving people in our communities -

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please