Senior WH&S Advisor

Department of Customer Service; Sydney; Hybrid; AUD 133,000 - 147,000; Full time

Job summary

Department of Customer Service is seeking a Senior WH&S Advisor to lead key WHS initiatives, coordinate psychosocial wellbeing plans, and drive risk-based improvements. The role focuses on collaboration with leaders and employees to foster a safe, healthy workplace within a temporary full-time capacity in Darlinghurst, Sydney.

Applicants should have strong WHS knowledge, risk assessment experience, and the ability to translate data into practical actions while supporting recover at work programs

Qualifications

• Demonstrated experience delivering WHS programs in a complex organisational environment.
• Strong knowledge of NSW Work Health and Safety legislation, psychosocial risk management and wellbeing practices.
• Experience conducting risk assessments and workplace safety reviews.
• Proven ability to engage and influence stakeholders at all levels.

Responsibilities

• Lead and coordinate the delivery of key workplace health and safety initiatives across the organisation.
• Drive implementation of psychosocial hazards and wellbeing action plan with engagement from employees and leaders.
• Conduct and coordinate workplace safety assessments and identify risk mitigation strategies.
• Manage recover at work assessments and related workplace adjustments.
• Support the WHSMS implementation and continuous improvement.
• Provide practical WHS, injury management and risk guidance to managers and staff.
• Analyse WHS performance data and identify trends and recommendations.
• Collaborate with Health and Safety Representatives and committees to promote safety culture.
• Develop and deliver WHS education and awareness initiatives.
• Build relationships to embed WHS initiatives into day-to-day operations.

Skills

WHS knowledge

Stakeholder engagement

Risk assessment

Analytical skills

Communication skills

Job description

Senior WH&S Advisor

Clerk Grade: 9/10

Annual Salary Range: $133,348 - $146,945 plus superannuation

Employment Type: Temporary Full-Time Opportunity (6 Months) with Potential for Extension

Location: Darlinghurst, Sydney (hybrid work options available)

About this role

The Independent Review Office (IRO) is seeking an experienced and proactive Senior WHS Advisor to lead and coordinate the delivery of several critical workplace health andsafety initiatives during a significant period of organisational focus onemployee wellbeing, safety and risk management.

Working closely with leaders, employees, Health and Safety Representatives and key stakeholders, you will play a pivotal role in implementing IRO's workplace health and safety priorities. You will drive the delivery of the organisation's psychosocial action plan, coordinate workplace safety assessments, support injury prevention and management activities, and lead recover at work assessments.

This is a hands-on role requiring strong stakeholder engagement, sound WHS expertise and the ability to work collaboratively with employees and leaders to create a safe, healthy and supportive workplace.

About us

The Independent Review Office (IRO) is an independent statutory body in NSW that helps injured workers and motor vehicle accident claimants resolve disputes with insurers and provides legal funding to support claimants through the claims process.

As part of the Department of Customer Service, the IRO is committed to integrity, independence and fairness. Our work makes a meaningful difference to people navigating complex and often challenging systems, and we are focused on continuous improvement, innovation and building the capability needed to deliver better outcomes for the community.

What you’ll do

• Lead and coordinate the delivery of key workplace health and safety initiatives across the organisation.
• Drive implementation of IRO's psychosocial hazards and wellbeing action plan, ensuring effective engagement with employees and leaders.
• Conduct and coordinate workplace safety assessments, identifying risks and supporting effective mitigation strategies.
• Manage and coordinate recover at work assessments and related workplace adjustments to support positive employee outcomes.
• Support the implementation and continuous improvement of the Work Health and Safety Management System (WHSMS).
• Provide practical, solutions-focused advice to managers and employees on WHS, injury management and risk management matters.
• Analyse WHS performance data, identify trends and develop recommendations to improve workplace health, safety and wellbeing outcomes.
• Work closely with Health and Safety Representatives, committees and stakeholders to promote a positive safety culture and compliance with legislative requirements.
• Develop and deliver WHS education, communication and awareness initiatives that build capability and strengthen accountability across the organisation.
• Build strong relationships across the business to ensure WHS initiatives are aligned with organisational priorities and effectively embedded into day-to-day operations.

What we’re looking for

• Demonstrated experience delivering workplace health and safety programs and initiatives in a complex organisational environment.
• Strong knowledge of NSW Work Health and Safety legislation, psychosocial risk management, injury management and workplace wellbeing practices.
• Experience conducting risk assessments, workplace safety reviews and developing practical risk mitigation strategies.
• Proven ability to engage and influence stakeholders at all levels and build trusted relationships with employees and leaders.
• Experience supporting recover at work programs and workplace adjustments.
• Strong analytical and problem-solving skills with the ability to translate data and insights into practical actions.
• Excellent communication skills, including the ability to explain complex WHS concepts in a practical and engaging way.
• A collaborative, proactive and outcomes-focused approach with a commitment to continuous improvement.

Why join us?

• Make a meaningful contribution to employee safety, wellbeing and organisational performance.
• Lead high-profile WHS initiatives that have direct impact across the organisation.
• Work in a supportive, collaborative and values-driven environment.
• Flexible working arrangements.
• Access to development and career opportunities across the NSW public sector.

Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation

For enquiries relating to recruitment please contact Meg Rapley via [e-mail].

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday 14 September 2026 at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

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Information on adjustments available for the recruitment process