Administration Assistant/Scheduler

Dental United Group; Newcastle City Council; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Full training provided

Supportive team

Job summary

Dental United Group is seeking a friendly, organised and proactive Service & Repairs Coordinator to join our Newcastle team. No dental industry experience is required; we value strong customer service, a great phone manner, and the ability to juggle multiple jobs while bringing everything together.

You’ll be the central point of contact for repair and breakdown jobs, coordinating with customers and technicians to get equipment back up and running quickly.

Qualifications

• Experience in service coordination, scheduling or customer service is preferred.
• Fast-paced environment experience such as trades or field service is a plus.
• Strong phone manner and problem-solving attitude are essential.

Responsibilities

• Coordinate repair requests with customers and technicians.
• Schedule field technicians and workshop repairs.
• Keep customers updated on job progress.
• Organise parts and ensure technicians have what they need.
• Prepare and follow up quotes.
• Coordinate warranties and third-party repairs.
• Move jobs through system from booking to invoicing.
• Collaborate with technicians and support team.
• Solve priority conflicts and urgent breakdowns.

Skills

Customer service

Organised

Multitasking

Communication skills

Tools

Scheduling software

Job description

Love organising, problem-solving and keeping things moving? This could be a great next step for you.

Dental United Group is looking for a friendly, organised and proactive Service & Repairs Coordinator to join our Newcastle team.

You don’t need dental industry experience – we’re much more interested in finding someone who is great with customers, has a great phone manner, can confidently juggle multiple jobs and enjoys being the person who brings everything together.

If you’ve worked in service coordination, scheduling, customer service, trades, field service, technical support or a similar fast-paced environment, we’d love to hear from you.

What does the role look like?

You’ll be the central point of contact for our repair and breakdown jobs, working with customers and technicians to get equipment back up and running as quickly as possible.

One minute you might be taking a call from a customer with an urgent breakdown, the next you’ll be organising a technician, chasing a part, preparing a quote or checking that a completed job is ready to invoice.

There’s plenty of variety, and you’ll have the satisfaction of seeing jobs through from the first phone call to completion.

Your day could include:

• Speaking with customers and coordinating their repair requests

• Scheduling our field technicians and workshop repairs

• Keeping customers updated on the progress of their jobs

• Organising parts and making sure technicians have what they need

• Preparing and following up quotes

• Coordinating warranties and third-party repairs

• Keeping jobs moving through our system from booking to invoicing

• Working closely with our technicians and wider support team

• Finding solutions when priorities change or an urgent breakdown comes in

Who would suit this role?

You might already be a Service Coordinator, Scheduler or Service Administrator – or you may be working in customer service or administration and looking for something with a little more variety and responsibility.

We’re looking for someone who:

• Has a great phone manner and genuinely enjoys talking to customers

• Is friendly, confident and professional

• Is naturally organised and enjoys keeping on top of things

• Can manage several priorities without losing attention to detail

• Likes solving problems rather than simply passing them on

• Is comfortable with computer systems and learning new technology

• Communicates well with both customers and technicians

• Enjoys being part of a busy, supportive team

Experience with SimPRO or another job management/scheduling system would be fantastic, but it’s absolutely not essential. Full training will be provided.

Why Dental United Group?

You’ll be joining a growing Australian dental equipment service business with an experienced and supportive team around you.

This isn’t a role where you’re expected to walk in knowing everything about dental equipment. We’ll teach you our systems, equipment and processes.

Bring us your organisation, initiative, great phone manner and customer service skills – we’ll teach you the dental side.

Sound like you?