Administration Assistant/Receptionist

RSM US LLP; Shire Of Narrogin; On-site; AUD 42,000 - 52,000; Full time

Job summary

RSM Australia Narrogin is seeking an Administration Assistant/Receptionist to provide front-of-house support, greet clients, and assist a busy professional services team.

You will coordinate onboarding, arrange meeting rooms, IT setup, catering, and perform general administrative tasks, data entry and portal management. This role values attention to detail, reliability, and confidentiality.

Qualifications

• Front-of-house reception experience or equivalent.
• Strong organisational and communication skills.
• Experience with MS Office and data entry.

Responsibilities

• Provide front-of-house reception services and greet clients in a professional, friendly manner
• Answer and direct incoming calls promptly and accurately
• Coordinate meeting room bookings, maintain rooms, and assist with IT setup
• Organise refreshments for clients and assist with catering for meetings and events
• Manage incoming and outgoing mail and deliveries
• Maintain reception services and ensure communal areas are tidy and well presented
• Provide general administrative support to the team including filing, photocopying, scanning, and data entry
• Coordinate client onboarding processes
• Set up new clients in practice management systems (MYOB, CRM, XPM, CAS360 or similar), and other relevant portals

Skills

Front-of-house reception

Customer service

Communication skills

Organisational skills

Confidentiality

Team player

Microsoft Office

Data entry

Tools

MYOB

CRM

XPM

CAS360

Job description

OUR VALUE PROPOSITION

At RSM, our purpose is to instill confidence in a world of change for both our clients and our people.

RSM Australia supports a people-centric and collaborative culture where we are committed to empowering and developing you. As a leading professional services firm, we connect you to an extensive network of global resources and invest in our future. We value the meaningful work that you do and encourage you to be a part of the change.

Our value proposition is our commitment to you; it highlights the experiences, benefits, and value that you can expect as part of RSM. This is underpinned by our three values - integrity in everything that we do, supporting clients everywhere, and developing and valuing everyone.

Who we are:

RSM Australia is a member of RSM, the world's 6th largest network of audit, tax and consulting firms. We are an award-winning professional services firm with over 100 years experience supporting Australian businesses. We believe in putting people first and we are proud to have developed a work culture that fosters growth, collaboration and success.

About the role:

Are you a people person who loves creating exceptional first impressions and keeping things running smoothly behind the scenes?

We're looking for a motivated and professional Administration Assistant/Receptionist to join our friendly Narrogin team. This is a fantastic opportunity to build your career in a supportive and collaborative environment where no two days are the same.

As the face of our office, you'll play a key role in delivering outstanding client experiences while supporting a busy and successful professional services team. Whether you're welcoming clients, coordinating onboarding processes, or providing administrative support, you'll be an integral part of our business and culture.

Key Responsibilities

• Provide front-of-house reception services and greet clients in a professional, friendly manner
• Answer and direct incoming calls promptly and accurately
• Coordinate meeting room bookings, maintain rooms, and assist with IT setup
• Organise refreshments for clients and assist with catering for meetings and events
• Manage incoming and outgoing mail and deliveries
• Maintain reception services and ensure communal areas are tidy and well presented
• Provide general administrative support to the team including and not limited to filing, photocopying, scanning, and data entry
• Coordinate client onboarding processes
• Set up new clients in our practice management systems (MYOB, CRM, XPM, CAS360 or similar), and other relevant portals.

About you:

We're seeking someone who takes pride in delivering exceptional service and enjoys working in a fast-paced team environment.

Essential

• Excellent attention to detail and organisational skills
• Professional presentation and strong communication skills
• Ability to work collaboratively as part of a team
• A positive attitude and willingness to learn
• Competent using various computer programs and platforms
• Administrative or client service experience
• High attention to detail, accuracy, and confidentiality
• Confident written and verbal communicatorExcellent organisational skills with a high level of ownership and accountability.

Desirable

• 6-12 months experience in a similar role (preferred but not essential).

Why Join Us?

• Be part of a close-knit and supportive team
• Enjoy a varied role with plenty of client interaction
• Develop valuable administration and professional services experience
• Grow your skills through ongoing learning and development opportunities
• Make a genuine impact within a respected business in the Narrogin community

If you're organised, personable, and ready to build your career with a team that values collaboration and exceptional client service, we'd love to hear from you.

Life at RSM:

RSM provides a great environment to build skills and confidence and we help our people achieve their best. We are trusted advisors to our clients, so it is critical for us to find the right people for the job on offer. Our network of offices across Australia and around the world allow us to offer a personal service to all our clients regardless of where they are!

Working for RSM entitles everyone to a wide range of leading health, wellness financial and lifestyle benefits.