Receptionist

BPT The Birdanco Practice Trust; Wagga Wagga City Council; On-site; AUD 42,000 - 56,000; Full time

Job summary

RSM Australia in Wagga Wagga is seeking a friendly receptionist to be the welcoming face of the office. You will handle front-of-house tasks, greet clients, manage calls, coordinate meeting rooms and support daily administration in a busy team environment.

This role suits someone organised, customer-focused and reliable, with excellent communication and computer skills, who thrives in a fast-paced setting and takes pride in delivering a positive client experience.

Qualifications

• Experience in receptionist, administration or customer service roles.
• Strong communication and interpersonal abilities.
• Excellent organisational skills and attention to detail.
• Professional presentation and ability to work in a busy environment.

Responsibilities

• Provide professional front-of-house reception services.
• Greet clients and visitors in a warm, friendly and professional manner.
• Manage incoming calls and direct enquiries appropriately.
• Coordinate meeting room bookings and ensure rooms are presentation-ready.
• Assist with catering and refreshments for meetings and events.
• Provide general administrative support including documents, printing and office requests.
• Support wider team with day-to-day administrative tasks.

Skills

Communication skills

Interpersonal skills

Organisation

Customer service

Tools

Microsoft Office

Office systems

Job description

OUR VALUE PROPOSITION

At RSM, our purpose is to instill confidence in a world of change for both our clients and our people. RSM Australia supports a people-centric and collaborative culture where we are committed to empowering and developing you. As a leading professional services firm, we connect you to an extensive network of global resources and invest in your future. We value the meaningful work that you do and encourage you to be a part of the change. Our value proposition is our commitment to you; it highlights the experiences, benefits, and value that you can expect as part of RSM. This is underpinned by our three values - integrity in everything that we do, supporting clients everywhere, and developing and valuing everyone.

Who we are: RSM Australia is a member of RSM, the world's 6th largest network of audit, tax and consulting firms. We are an award-winning professional services firm with over 100 years experience supporting Australian businesses. We believe in putting people first and we are proud to have developed a work culture that fosters growth, collaboration and success.

About the role

Join RSM in Wagga Wagga as our Receptionist and become the welcoming face of our office. This is a fantastic opportunity for a customer-focused and organised professional who enjoys creating positive first impressions and supporting a busy team environment. As the first point of contact for clients, visitors and staff, you'll play a key role in delivering exceptional client service while ensuring the smooth day-to-day operation of our office. No two days are the same, with responsibilities spanning reception, administration, meeting coordination and office support.

Key responsibilities

• Providing professional front-of-house reception services
• Greeting clients and visitors in a warm, friendly and professional manner
• Managing incoming calls and directing enquiries appropriately
• Coordinating meeting room bookings and ensuring rooms are prepared and presentation-ready
• Assisting with catering and refreshments for meetings and events
• Providing general administrative support including document preparation, printing and other office requests
• Supporting the wider team with day-to-day administrative tasks as required

About you

You are a friendly, reliable and highly organised individual who takes pride in delivering outstanding customer service. You enjoy working with people, thrive in a fast-paced environment and can confidently manage multiple priorities while maintaining a professional and welcoming presence.

Requirements and expectations

• Previous experience in a receptionist, administration or customer service role
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• The ability to manage competing priorities and work efficiently in a busy environment
• A proactive approach with a willingness to assist wherever needed
• Sound computer skills and confidence using a range of office systems
• A professional presentation and commitment to delivering exceptional client experiences
• The ability to work collaboratively as part of a team while also taking ownership of your responsibilities

Life at RSM

RSM provides a great environment to build skills and confidence and we help our people achieve their best. We are trusted advisors to our clients, so it is critical for us to find the right people for the job on offer. Our network of offices across Australia and around the world allow us to offer a personal service to all our clients regardless of where they are! Working for RSM entitles everyone to a wide range of leading health, wellness financial and lifestyle benefits.

When you choose RSM, you're selecting more than just a job. You're becoming part of an esteemed accounting firm that has consistently been recognized for its excellence. Our unwavering commitment to client satisfaction has earned us the prestigious title of Best Accounting and Consulting Firm for five consecutive years. Be part of a team that continues to set the standard for excellence and connect you to an extensive network of national and global resources.