Administration Assistant - Mackay

JJ's Waste & Recycling; Mackay Regional; On-site; AUD 28,000 - 32,000; Part time

Benefits offered by this job

Health funds

Car related discounts

Novated leasing options

Banking partnerships

Job summary

JJ’s Waste & Recycling in Mackay, QLD is seeking an organised, proactive Administrator to support depot operations and deliver exceptional customer service. This part-time role runs Monday to Friday, 9am–2pm, with a flexible and team-oriented work environment.

You will manage daily admin tasks, communicate with customers professionally, and contribute to efficient depot operations. Candidates should have a can-do attitude, strong written and verbal skills, and the ability to multitask in a

Qualifications

• Previous experience in an administration, customer service, office support, or similar role.

Responsibilities

• Be the first point of contact for customers and provide outstanding customer service.
• Deliver day-to-day general administrative and office support to the depot and wider team.
• Manage incoming and outgoing correspondence and ensure enquiries are actioned promptly.
• Collaborate with Operations, Sales and Management to support business outcomes.
• Identify opportunities to streamline administrative processes.
• Undertake other general administrative duties and ad hoc tasks as required.

Skills

Administration

Customer service

Microsoft Office

Communication

Time management

Tools

Microsoft Office

Job description

National family-owned and operated business with over 90 years of experience

Job Security in an essential services industry | Join a team committed to serving our communities

Work for a company that values its people and their contributions | Opportunities for growth

Join our team as an Administrator and help deliver exceptional customer service while supporting the day-to-day success of our depot.

Why Join Us?

At JJ's Waste & Recycling, you'll join an Australian-owned company that's been keeping communities clean and running for generations. Our trucks are a familiar sight across the country, delivering an essential service people rely on every day.

When you join our team, you’ll benefit from:

Job security with Australia’s largest family-owned waste management company.

A stable role in an essential services industry.

Ongoing learning, career development, and opportunities for growth.

A supportive workplace with a collaborative and experienced team.

Professional, clean and well-maintained offices that provide a welcoming and well-equipped working environment.

The opportunity to work for a company that values its people and recognises your contribution.

Ready to learn more about life as an Administrator at JJs? Find out more here.

About the Role

We're looking for an organised, proactive Administrator who enjoys variety and takes pride in keeping things running smoothly. You'll be a key member of our team, providing administrative support, delivering outstanding customer service, and helping ensure the day-to-day operations of the depot run efficiently.

This is a role for someone who enjoys working with people, thrives in a fast-paced environment, and is confident managing competing priorities. You'll be trusted to manage your workload, contribute ideas for improving processes, and build strong relationships with customers and colleagues alike. In return, you'll join a supportive team where initiative is valued, achievements are recognised, and there are genuine opportunities to develop your skills and grow your career.

Location: Mackay, QLD

Hours: 9am to 2pm

Days of Work: Monday to Friday | Part Time

What You’ll Do

As the first point of contact for our customers, you'll play an important role in creating a positive customer experience while providing administrative support that helps keep our depot operating efficiently.

Your responsibilities will include:

Delivering exceptional customer service by responding to telephone calls, emails, and other enquiries professionally and promptly.

Providing day-to-day general administrative and office support to the depot and wider team.

Managing incoming and outgoing correspondence, ensuring enquiries are actioned promptly and escalated where required.

Working collaboratively with Operations, Sales and Management teams to support business outcomes.

Contributing to continuous improvement by identifying opportunities to streamline administrative processes.

Undertaking other general administrative duties and ad hoc tasks as required.

What You’ll Bring

Previous experience in an administration, customer service, office support, or similar role.

A positive can-do attitude and strong work ethic willing to jump in wherever needed, while maintaining exceptional customer service.

Excellent written and verbal communication skills, with the confidence to engage professionally with customers and a range of internal and external stakeholders.

A calm, solutions-focused approach when working under pressure

Exceptional attention to detail, with the ability to manage, prioritise and multitask effectively while meeting deadlines and maintaining a high level of accuracy.

Proficiency in Microsoft Office and administrative systems, with the ability and willingness to learn new tools and processes.

Excellent organisational and time management skills, with flexibility to manage tasks and changing priorities.

A team-first mindset while also being able to work independently and take ownership of your responsibilities.

What You’ll Need

What We Offer

We appreciate there is more to life than work, and so we provide a variety of work options to ensure the job gets done; along with competitive remuneration and a range of benefits, regardless of your role or location including:

The security of an essential services industry

Career development and growth opportunities

Health funds and car related discounts

Novated leasing options

Banking partnerships - including financial, budgeting, and mortgage advice

Life at JJs

JJ’s Waste & Recycling is Australia’s largest family-owned and operated waste management company. From our beginnings as a small family business, we’ve grown into a global operation servicing Australia, New Zealand and the United States.

But JJ’s is more than bin collection - we are one company with 17 divisions, employing more than 2,700 people and together we exist to continuously improve waste management and the impact that waste has on the community and environment. To find out more about JJ’s, visit our website.