Customer Service Officer - Glendenning

JJ's Waste & Recycling; Sydney; On-site; AUD 103,320,000 - 117,096,000; Full time

Benefits offered by this job

Health funds and car related discounts

Novated leasing options

Banking partnerships

Job summary

JJ's Waste & Recycling, Australia’s largest family-owned waste management company, is seeking a Customer Service Officer in Sydney to be the first point of contact for customers and support daily operations.

This full-time, on-site role offers 9:00am–5:00pm hours, Monday to Friday, with hourly pay of $38.56 plus super. You will handle inquiries, provide information, and collaborate with Operations, Sales and Administration to deliver outstanding service.

Qualifications

• Previous experience in Customer Service / Call Centre or similar in a high-volume customer support role is highly regarded.
• Excellent written and verbal communication skills, with the confidence to engage professionally with internal and external stakeholders.
• A calm, solutions-focused approach when working under pressure.
• Exceptional attention to detail, with the ability to manage, prioritise and multitask effectively while meeting deadlines.

Responsibilities

• Delivering exceptional customer service by providing professional, friendly and timely support to both internal and external customers.
• Confidently managing inbound calls and customer enquiries, providing timely, accurate and solutions-focused support.
• Maintaining accurate records through efficient data entry and document processing, ensuring information is completed within required timeframes.
• Coordinating incoming and outgoing correspondence, ensuring prompt responses, effective follow-up, escalation where required, and clear communication.
• Collaborating closely with Operations, Sales, Administration and Management teams to ensure the seamless flow of information.
• Supporting the depot and wider team with general administration duties and other tasks as required.

Skills

Customer service

Call centre

High-volume support

Microsoft Office

Tools

Microsoft Office

Job description

National family-owned and operated business with over 90 years of experience

Job Security in an essential services industry | Join a team committed to serving our communities

Work for a company that values its people and their contributions | Opportunities for growth

Looking for a rewarding career in an essential services industry? Join our team as a Customer Service Officer and help deliver exceptional service to our customers every day.

Why Join Us?

At JJ's Waste & Recycling, you'll join an Australian-owned company that's been keeping communities clean and running for generations. Our trucks are a familiar sight across the country, delivering an essential service people rely on every day.

When you join our team, you’ll enjoy:

Job security with Australia's largest family-owned waste management company.

A stable, full-time role in an essential services industry.

Ongoing learning, career development, and opportunities for growth.

A supportive workplace with a collaborative and experienced team.

Professional, clean and well-maintained office locations that provide a welcoming and well-equipped working environment.

The opportunity to work for a company that values its people and recognises your contribution.

Ready to learn more about life as a Customer Service Officer at JJ’s? Find out more here.

About the Role

We're looking for an enthusiastic and customer-focused Customer Service Officer who is passionate about delivering exceptional service and creating positive experiences for every customer interaction.

As a key member of our depot team, you'll be the first point of contact for our customers, helping to resolve enquiries, provide accurate information, and ensure every interaction is handled professionally and efficiently. Working in a fast-paced environment, you'll collaborate closely with our Operations, Sales and Administration teams to help keep our business running smoothly while building strong relationships with our customers.

Pay: $38.56 Per Hour + Super

Hours: 9:00am - 5:00pm

Days of Work: Monday to Friday | Full Time

What You’ll Do

As the first point of contact for our customers, you'll play an important role in delivering outstanding customer service while supporting the day-to-day operations of the business.

Your responsibilities will include:

Delivering exceptional customer service by providing professional, friendly and timely support to both internal and external customers.

Confidently managing inbound calls and customer enquiries, providing timely, accurate and solutions-focused support.

Maintaining accurate records through efficient data entry and document processing, ensuring information is completed within required timeframes.

Coordinating incoming and outgoing correspondence, ensuring prompt responses, effective follow-up, escalation where required, and clear communication.

Collaborating closely with Operations, Sales, Administration and Management teams to ensure the seamless flow of information.

Supporting the depot and wider team with general administration duties and other tasks as required.

What You’ll Bring

Previous experience in Customer Service / Call Centre or similar in a high-volume customer support role is highly regarded.

Excellent written and verbal communication skills, with the confidence to engage professionally with a range of internal and external stakeholders.

A calm, solutions-focused approach when working under pressure.

Exceptional attention to detail, with the ability to manage, prioritise and multitask effectively while meeting deadlines and maintaining a high level of accuracy.

Proficiency in Microsoft Office and administrative systems, with the ability and willingness to learn new tools and processes.

A team-first mindset while also being able to work independently and take ownership of your responsibilities.

What You’ll Need

What We Offer

We appreciate there is more to life than work, and so we provide a variety of work options to ensure the job gets done; along with competitive remuneration and a range of benefits, regardless of your role or location including:

The security of an essential services industry

Career development and growth opportunities

Health funds and car related discounts

Novated leasing options

Banking partnerships - including financial, budgeting, and mortgage advice

Life at JJs

JJ's Waste & Recycling is Australia's largest family-owned and operated waste management company. From our beginnings as a small family business, we've grown into a global operation servicing Australia, New Zealand and the United States.

But JJ's is more than bin collection - we are one company with 17 divisions, employing more than 2,700 people and together we exist to continuously improve waste management and the impact that waste has on the community and environment. To find out more about JJ's, visit our website.

Want to learn more about working with us? Listen to what our employees have to say!