Administration Assistant-246882

Wakefield Council; Wakefield; On-site; AUD 36,000 - 43,000; Full time

Benefits offered by this job

Generous holiday entitlement

Hybrid working

Training and development

Wellbeing support

Transport discounts

Job summary

Wakefield Council is seeking a Care Home Administration Assistant for Flanshaw Lodge Care Home. You will provide essential admin support, handle records, invoices, and recruitment coordination.

The role requires strong IT and communication skills, with daily interaction with staff and residents in a care-home setting. The position offers 37 hours per week, Monday to Friday, to cover maternity leave, with generous holiday entitlement, hybrid working where suitable, and opportunities for training

Qualifications

• Strong communication and IT skills with attention to detail.
• Able to multitask, stay organized and adaptable in a care-home office.
• Ability to handle confidential information per GDPR and policy.

Responsibilities

• Provide full administrative support to the home and managers, including minute taking and maintaining records.
• Deliver excellent customer service over the phone, in person and in writing to residents, families and staff.
• Maintain resident monies records and petty cash; manage invoices and requisitions.

Skills

Communication

IT skills

Attention to detail

Organisation

Telephone manner

Tools

Learning Management System (LMS)

Job description

Are you passionate about making a difference to our citizens and the district that they reside in? Then, we have an exciting opportunity for you to join our team.

Flanshaw Lodge Care Home is based in Flanshaw. We support vulnerable adults who have a diagnosis of Dementia and provide high levels of care to ensure that our residents have the best quality of life in their later years, we also provide a respite service.

We are looking for a Care Home Administration Assistant, working 37 hours per week, Monday to Friday, to cover Maternity.

The Care Home Administration Assistant is a vital role, where you will be providing support to ensure the home meets high standards and is able to deliver the very best care for our residents. If you have the ability to multi-task, good computer skills and a confident telephone manner you could be well-suited to the Administration Assistant role with us.

Key duties will include:

• Provide full administrative support to the home and home managers including minute taking, correspondence letters and maintaining records
• Provide excellent customer service over the phone, face to face & in writing to customers, professionals, colleagues and family members
• Maintain records for residents’ monies held in the home and operate and maintain accurate records for petty cash in the home.
• Raise requisition orders, process invoices and send to finance in a timely manner
• Support the manager in all aspects of recruitment; adverts, arranging interviews with candidates and supporting a quality interview process
• Setting up of new starters, ensuring all staff data is entered accurately
• Processing leavers
• Newsletters
• Assist in arranging staff training and maintaining the learning management system for all staff training
• Maintain records and archiving in line with GDPR and policy

About You

The ideal candidate should have strong communication and IT skills, have excellent attention to detail, be organized, flexible and have a can-do, positive attitude. Candidates should be aware that this role involves working in an office in the Care Home so there will be daily communication with all staff and elderly residents.

What can I expect?

• Generous holiday entitlement with the option to buy up to 10 extra days of annual leave
• Hybrid working (subject to role suitability)
• Access to high-quality training programs to advance your career to the next level.
• We are committed to supporting the wellbeing of our staff. We recognise that resilient teams need good work life balance as well as supportive leadership.
• Discounted and subsidised public transport (Arriva Bus Annual Travel Ticket, Northern Trains Limited (NTL), MetroCard).
• Local Government Pension Scheme (LGPS) and a Shared Cost Additional Voluntary Contributions (AVC) scheme providing a tax efficient way to increase our pension.
• Great range of benefits including an Employee Assistant Programme, discounted membership to our excellent leisure facilities with free 12 weeks exercise program, discounts for a range of retail, entertainment, health and leisure providers, a cycle to work scheme, and many more

Want to know more?

If you would like to know more about the role, the recruitment process or working for Wakefield Council, feel free to contact.

Tel: [phone]

Safeguarding

Wakefield Council is wholly committed to ensuring children and vulnerable adults are fully supported and safe. We are dedicated to the safeguarding of all children and vulnerable adults whilst promoting their welfare. We expect all staff and volunteers to share this responsibility.

DBS (Disclosure & Barring Service)

The successful applicant will be required to complete a Disclosure Application Form and to provide criminal conviction information.

In accordance with the Council Probation Procedure, this post is subject to a 6-month Probationary Period.

Fluency Duty

To comply with Part 7 of the Immigration Act 2016 (Fluency Duty), public facing roles will be subject to the Fluency Duty.

Diversity

Having a diverse workforce that is reflective of the communities we serve helps us to achieve the best outcomes for all. We encourage applications from everyone and actively seek to ensure that everyone feels included in the workplace so that we can make the most of our differences.