Administration Assistant

UOW; Wollongong City Council; Hybrid; AUD 67,000 - 86,000; Full time

Benefits offered by this job

Competitive salary package

35-hour full-time work week

Generous leave entitlements

Purchased leave options

Ongoing professional development

Job summary

University of Wollongong (UOW) is seeking an Administrative Assistant to deliver frontline customer service and provide essential administrative support within Student Residence. You will be a key contact for residents, visitors and stakeholders, ensuring compliant processes and a positive student experience.

Join a team committed to outstanding service and professional development, working 35 hours a week with a competitive salary and generous entitlements.

Qualifications

• Friendly, professional and customer-focused administrative support is required.
• Strong interpersonal, communication and problem-solving skills with initiative.
• Able to prioritise competing tasks, maintain accuracy and meet deadlines in a busy environment.
• Confident learning and using web-based systems and technology platforms.
• Relevant experience and/or qualifications in administration and customer service.

Responsibilities

• Deliver high-quality customer service face-to-face, by phone and by email with residents and stakeholders.
• Manage administrative processes across the student accommodation lifecycle (arrivals, transfers, departures, records).
• Coordinate maintenance, cleaning, financial processing and other operational activities.
• Support residence operations, events and guest accommodation bookings to improve the student experience.

Skills

Customer service

Interpersonal skills

Problem solving

Task prioritisation

Tech savvy

Education

Admin qualifications

Job description

Make an impact at the University of Wollongong (UOW) — a purpose-driven institution ranked in the top 1% of universities globally.

About the Role

The Administrative Assistant is a key frontline role within Student Residence, providing exceptional customer service and administrative support to current and prospective residents,visitorsand stakeholders. As a primary point of contact across UOW's residential communities, you will help create a positive student experience while ensuring efficient administration and compliance withUniversityprocesses and systems.

Key responsibilities:

• Deliver high-quality customer service through face-to-face, telephone and email interactions with residents and stakeholders.
• Manage administrative processes across the student accommodation lifecycle, including arrivals, transfers,departuresand resident record management.
• Coordinate maintenance, cleaning, financialprocessingand other operational activities that support residence services.
• Support residence operations,eventsand guest accommodation bookings to enhance the student experience.

About the Team

Student Residence sits within the Deputy Vice-Chancellor Education Portfolio and supports students living across UOW's residential communities. The team delivers accommodation services that contribute to a positive and supportive student experience, working closely with students, residencestaffand a range of internal and external stakeholders.

What You'll Bring

• Demonstrated experience providing friendly,professionaland customer-focused administrative support.
• Strong interpersonal,communicationand problem-solving skills with the ability to take initiative.
• Proven ability toprioritisecompeting tasks,maintainaccuracyand meet deadlines in a busy environment.
• Confidence learning and using web-based systems and technology platforms.
• Relevant experience and/or qualifications in administration and customer service.

Why Join UOW

• Competitive salary package including 17% superannuation
• 35-hour full-time work week supporting greater balance and flexibility
• Generous leave entitlements includingadditionalconcession days over the Christmas–New Year period
• Purchased leave options to provide greater flexibility throughout the year
• Ongoing professional development and clear career progression opportunities

Role Details

• Employment type: Full-time, fixed-term (to July 2027)
• Level 3/4 | Salary $67,214 - $85,682 pa + 17% superannuation
• Location: Wollongong
• Structured shift patterns to support operational needs: 8am-4pm and 10am-6pm
• Working with Children and Police Checks required
• Valid Australian work rightsrequired. Visa sponsorship is not available.

Closing Date

Tuesday 13 October 2026, 11:55pm

Equity, Diversity & Inclusion

The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strive to create a workplace that reflects the communities we serve, removes barriers to participation, and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities

As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University’s employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.