Administration Assistant

University of Wollongong; Wollongong City Council; On-site; AUD 67,000 - 86,000; Full time

Benefits offered by this job

17% superannuation

35-hour full-time work week

Generous leave entitlements

Ongoing professional development

Career progression opportunities

Job summary

University of Wollongong invites applications for an Administrative Assistant in Student Residence. You will be the frontline contact delivering excellent service to residents, visitors and stakeholders while handling key administrative tasks.

You will support arrivals, transfers, departures, records, and coordinate operations to ensure a positive student experience. This full-time role requires strong organisational skills and the ability to work with university processes.

Qualifications

• Friendly, professional and customer-focused administrative support.
• Strong interpersonal, communication and problem-solving skills with initiative.
• Ability to prioritise competing tasks, maintain accuracy and meet deadlines.
• Confidence learning and using web-based systems and technology platforms.
• Relevant experience and/or qualifications in administration and customer service.

Responsibilities

• Deliver high-quality customer service through face-to-face, telephone and email interactions with residents and stakeholders.
• Manage administrative processes across the student accommodation lifecycle, including arrivals, transfers, departures and resident record management.
• Coordinate maintenance, cleaning, financial processing and other operational activities that support residence services.
• Support residence operations, events and guest accommodation bookings to enhance the student experience.

Skills

Customer service

Interpersonal skills

Problem-solving

Prioritising tasks

Technology literacy

Administration experience

Education

Relevant admin/ customer service qualification

Job description

University of Wollongong – University Of Wollongong NSW

Make an impact at the University of Wollongong (UOW) — a purpose-driven institution ranked in the top 1% of universities globally.

About the Role

The Administrative Assistant is a key frontline role within Student Residence, providing exceptional customer service and administrative support to current and prospective residents, visitors and stakeholders. As a primary point of contact across UOW's residential communities, you will help create a positive student experience while ensuring efficient administration and compliance with University processes and systems.

Key responsibilities

• Deliver high-quality customer service through face-to-face, telephone and email interactions with residents and stakeholders.
• Manage administrative processes across the student accommodation lifecycle, including arrivals, transfers, departures and resident record management.
• Coordinate maintenance, cleaning, financial processing and other operational activities that support residence services.
• Support residence operations, events and guest accommodation bookings to enhance the student experience.

About the Team

Student Residence sits within the Deputy Vice-Chancellor Education Portfolio and supports students living across UOW's residential communities. The team delivers accommodation services that contribute to a positive and supportive student experience, working closely with students, residence staff and a range of internal and external stakeholders.

What You'll Bring

• Demonstrated experience providing friendly, professional and customer-focused administrative support.
• Strong interpersonal, communication and problem-solving skills with the ability to take initiative.
• Proven ability to prioritise competing tasks, maintain accuracy and meet deadlines in a busy environment.
• Confidence learning and using web-based systems and technology platforms.
• Relevant experience and/or qualifications in administration and customer service.

Why Join UOW

• Competitive salary package including 17% superannuation
• 35-hour full-time work week supporting greater balance and flexibility
• Generous leave entitlements including additional concession days over the Christmas–New Year period
• Purchased leave options t o provide greater flexibility throughout the year
• Ongoing professional development and clear career progression opportunities

Role Details

• Employment type: Full-time, fixed-term (to July 2027)
• Level 3/4 | Salary $67,214 - $85,682 pa + 17% superannuation
• Location: Wollongong
• Structured shift patterns to support operational needs: 8am-4pm and 10am-6pm
• Working with Children and Police Checks required
• Valid Australian work rights required. Visa sponsorship is not available.

Position Description

For further information about this position, please contact Karen Hughes, Senior Manager Student Residence: ***email_hidden***

Closing Date: Tuesday 13 October 2026, 11:55pm

Equity, Diversity & Inclusion

The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strive to create a workplace that reflects the communities we serve, removes barriers to participation, and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities.

As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University’s employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.