Response Team Leader - Embedded

North Queensland Domestic Violence Resource Service; Townsville City; On-site; AUD 78,000 - 102,000; Part time

Benefits offered by this job

Salary packaging

Extra leave and holiday loading

Flexible working hours

Supervision and mentoring program

Employee Assistance Program

Job summary

North Queensland Domestic Violence Resource Service (DVNQ) in Townsville is seeking an experienced Response Team Leader – Embedded to guide DFV outreach programs across key partnerships. You will provide leadership, oversight and practice guidance to practitioners supporting victim-survivors.

This fixed-term, part-time role focuses on high-quality, trauma-informed care, risk assessment and strong collaboration with police, hospitals and community services to drive better outcomes for

Qualifications

• Degree qualification in Human Services or related field, or extensive equivalent experience.
• Minimum three years' experience in domestic and family violence or related human services.
• Proven leadership, staff supervision and coaching experience.
• Knowledge of the Domestic and Family Violence Protection Act 2012, Child Protection Act 1999, and information sharing guidelines.

Responsibilities

• Lead, supervise, mentor and support a team of embedded DFV practitioners.
• Oversee trauma-informed, client-centred service delivery focusing on safety and empowerment.
• Manage staffing, rostering, performance development and supervision.
• Ensure compliance with legislative, contractual, accreditation and organisational requirements.
• Build and maintain partnerships with key agencies and stakeholders for integrated responses.
• Lead continuous improvement, practice development, policy reviews, reporting and quality assurance.
• Coordinate responses for high-risk clients and oversee information sharing per legislation.
• Contribute to strategic planning, service development and new partnership opportunities.
• Represent the organisation professionally across service systems and community forums.

Skills

Trauma-informed practice

Risk assessment

Stakeholder engagement

Leadership and supervision

Cultural safety

Policy compliance

Education

Degree in Human Services / Social Work or related field

Job description

North Queensland Domestic Violence Resource Service – Garbutt QLD

Response Team Leader – Embedded – SCHADS Level 6

• Contribute to meaningful work focused on eliminating domestic and family violence.
• Shape stronger outcomes for victim survivors through inspirational leadership.
• Be part of a supportive, collaborative team that values your professional development.
• Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply.

About DVNQ

DVNQ is committed to delivering culturally appropriate, respectful, and holistic support to individuals impacted by domestic and family violence (DFV). Established in 1994, DVNQ operates in North Queensland, with a mission to eliminate DFV through advocacy, innovation, and collaboration.

Our values – Integrity, Compassion, Advocacy, Innovation, and Collaboration – are at the heart of how we work with clients, colleagues, and the community. We pride ourselves on a supportive, inclusive culture where leadership is positive and every team member contributes to our shared success.

Learn more about us at: www.DVNQ.com.au

About the Opportunity

DVNQ has secured additional funding to expand its work in strengthening practice capability and service quality across organisations participating in the North Queensland DFV Networked Hub.

We are seeking an experienced and passionate Response Team Leader – Embedded to lead the delivery of specialist domestic and family violence (DFV) outreach programs across key embedded partnerships. As a member of the Leadership Team, you will provide inspirational leadership, operational oversight, and specialist practice guidance to a dedicated team of practitioners supporting victim-survivors.

This role is responsible for ensuring high-quality, trauma-informed, client-centred service delivery while fostering strong partnerships with agencies including Queensland Police Service, Townsville University Hospital, The Women’s Centre, and other community stakeholders. You will play a key role in driving service excellence, continuous improvement, compliance, and positive outcomes for individuals and families impacted by domestic and family violence.

This is a Fixed Term Part Time (0.7FTE through until 30/06/2028) position.

Key Responsibilities

• Lead, supervise, mentor and support a team of embedded DFV practitioners.
• Oversee the delivery of high-quality, trauma-informed services that prioritise safety, empowerment and best-practice risk assessment.
• Manage staffing, rostering, performance development, supervision, and workforce capability.
• Ensure compliance with legislative, contractual, accreditation and organisational requirements.
• Build and maintain collaborative partnerships with key agencies and stakeholders to support integrated responses for victim-survivors.
• Lead continuous improvement initiatives, practice development, policy reviews, reporting and quality assurance activities.
• Coordinate responses for high-risk clients and oversee information sharing in accordance with relevant legislation.
• Contribute to strategic planning, service development and identification of new partnership and program opportunities.
• Represent the organisation professionally across the service system, networks and community forums.

For a copy of the full position descriptions, please email ***********@dvnq.org.au

Selection Criteria

To be considered, you will need to meet the following criteria:

Qualifications and Experience

• Degree qualification in Human Services, Social Work, Psychology, Community Services or a related field (or extensive equivalent experience).
• Minimum three years' experience working within domestic and family violence or a related human services environment.
• Demonstrated leadership experience, including staff supervision, coaching, performance management and team development.
• Strong knowledge of the Domestic and Family Violence Protection Act 2012, Child Protection Act 1999, Common Risk Assessment Framework and DFV Information Sharing Guidelines.
• Experience leading programs and services that achieve positive client outcomes.

Skills and Competencies

• Comprehensive understanding of domestic and family violence, trauma-informed practice, risk assessment, safety planning and crisis intervention.
• Advanced decision-making skills in complex and high-risk environments.
• Strong communication, stakeholder engagement and partnership-building skills.
• Demonstrated commitment to culturally safe and responsive practice, particularly when working with First Nations peoples.
• Ability to lead practice excellence, quality improvement and evidence-informed service delivery.
• Strong understanding of intersectionality, systemic barriers and advocacy for social change.
• Resilient, emotionally intelligent and capable of supporting staff in demanding environments.
• Commitment to a feminist framework and understanding of the gendered nature of domestic and family violence.

Mandatory Requirements

• Current QLD C Class Driver’s License which must remain current during the term of employment.
• Working with Children Check (Blue Card) which must remain current during the term of employment.
• Australia: National Police Check Clearance – at organisation expense.

We are looking for someone who is compassionate, collaborative, and committed to social justice. Your communication skills will allow you to build trust with clients and partner organisations while providing essential support to those in crisis.

About the Benefits

• Up to $15,900 salary packaging — boost your take-home pay.
• Extra Christmas leave + 4 weeks annual leave + 17.5% loading.
• Flexible working hours – Monday to Friday with rare out-of-hours needs.
• Strong supervision culture – regular internal and external supervision.
• Employee Assistance Program, annual flu shots, and more.
• Commitment to staff wellbeing and growth — team days, training, mentoring.

At DVNQ, we are committed to fostering a positive, inclusive, and supportive workplace where your contributions are valued and your professional development is encouraged.

DVNQ is committed to inclusivity and advocacy, ensuring equitable access and respect for all people, regardless of cultural background, age, gender, sexuality, or disability.

Applications close: Monday 21 September 2026 at 9:00am.

Please note: Applications that do not address the selection criteria or are received after the closing date will not be considered.

DVNQ acknowledge the Aboriginal and Torres Strait Islander peoples as the Traditional Owners of this country throughout Australia and their connection to land, sea, and community. We pay our respect to them, their culture and to the Elders past, present, and emerging. We particularly

acknowledge Wulgurukaba of Gurambilbarra and Yunbenun, Bindal, Gugu Badhun and Nywaigi people in the Townsville areas and for our Mt Isa Service location the Kalkadoon and Mitakoodi people on whose land DVNQ delivers its services.