Administration Assistant

Wilmar Sugar Australia Limited; Townsville City; On-site; AUD 30,000 - 39,000; Part time

Job summary

Wilmar Sugar Australia Limited in Townsville is seeking an Administration Assistant to join the Workers Compensation team on a part-time basis (22.8 hours across Mon, Wed and Thu). Reporting to the Manager, you will handle front‑line customer service and the administrative workflow, keeping the department organized across multiple sites.

You will work closely with site managers and Health and Safety teams, supporting claims, invoices and document management, and maintaining the intranet for

Qualifications

• Experience in an administrative or office support role, preferably in workers' compensation, rehabilitation, insurance or legal administration.
• Excellent time management to handle multiple tasks and competing priorities.
• Proficient in Microsoft Office applications.
• Strong communication and customer service skills.
• Able to work unsupervised and follow escalation processes.

Responsibilities

• Provide customer service, administrative support and coordinate multiple appointments and internal reviews.
• Assist the Workers Compensation Claims Officer by uploading new claims and related documentation.
• Accurate processing and data entry of invoices, document management and supporting audits.
• Maintain the Wilmar Sugar intranet site for Workers Compensation and Injury Management.

Education

Certificate III in Business Administration

Tools

Microsoft Office

Job description

About Us

Wilmar Sugar Australia is part of Wilmar International, a leading global agribusiness with around 100,000 employees working across more than 30 countries and regions.

About Us

Wilmar Sugar Australia is part of Wilmar International, a leading global agribusiness with around 100,000 employees working across more than 30 countries and regions.

Across Australia and New Zealand, we operate two major business units, Sugar & Renewables and Sweeteners, employing 2,400+ people during peak/ seasonal operations with corporate offices in Melbourne, Brisbane, Townsville and Auckland.

As Australia’s largest raw sugar manufacturer and a top 10 global producer, Wilmar Sugar & Renewables runs eight sugar mills across North Queensland. We are also one of the nation’s largest generators of renewable electricity from biomass, a major producer of bioethanol, the largest sugarcane grower, and a key supplier of sustainable fertiliser and stockfeed.

About the Role

We have a part-time 3 days per week (Monday, Wednesday and Thursday 22.8 hrs per week) opportunity for an Administration Assistant to join our Workers Compensation team. Reporting to Manager Workers' Compensation and Injury Management you will be responsible for maintaining the administrative component of the department, providing exceptional customer service.

Working closely with site managers, employees, and Health and Safety teams across multiple sites, you’ll be a key point of contact and someone people rely on to stay organised and informed.

You’ll be joining a friendly and supportive team where everyone works well together. Working from our Townsville office, you’ll be the first point of contact, so strong communication skills and a welcoming, professional approach are essential. This is a hands‑on role where no two days are the same.

Role Responsibilities

• Provide customer service, administrative support and coordinate multiple appointments, conference calls and internal reviews
• Assist the Workers Compensation Claims Officer by uploading new claims and associated claim documentation
• Accurate processing and data entry of invoices, document management and supporting audits and internal reviews
• Maintain the Wilmar Sugar intranet site for Workers Compensation and Injury Management

About you

We are looking for someone who brings:

Essential

• Previous experience in an administrative or office support role preferably in areas of workers compensation, rehabilitation, insurance or legal administration
• Effective time management skills to allow you to effectively manage multiple tasks and competing priorities
• Proficient in Microsoft Office applications
• Strong communication and customer service skills
• Be able to work unsupervised and execute escalation processes

Desirable

• Ability to learn and become proficient in the Self Insurance Management System
• Certificate III in Business Administration
• Experience supporting multiple teams or sites in an administrative capacity

Wilmar Sugar & Renewables is an Equal Opportunity Employer.

Business unit Non seasonal