Administration Assistant

Wilmar Sugar; Townsville City; On-site; AUD 30,000 - 39,000; Part time

Job summary

Wilmar Sugar Australia is seeking a Part-time Administration Assistant to join the Workers Compensation team at our Townsville office. You will provide essential administrative support, manage appointments, and assist with claims processing, reporting to the Manager Workers' Compensation and Injury Management.

Proven experience in office support, strong communication skills, and proficiency in Microsoft Office are required.

Qualifications

• Previous administrative or office support experience, preferably in workers compensation, rehabilitation, insurance or legal administration.
• Effective time management to manage multiple tasks and priorities.
• Proficient in Microsoft Office applications.
• Strong communication and customer service skills.
• Be able to learn and become proficient in the Self Insurance Management System.
• Certificate III in Business Administration.

Responsibilities

• Provide customer service, administrative support and coordinate multiple appointments, conference calls and internal reviews.
• Assist the Workers Compensation Claims Officer by uploading new claims and related documentation.
• Accurate processing and data entry of invoices, document management and audits.
• Maintain the Wilmar Sugar intranet site for Workers Compensation and Injury Management.

Skills

Customer service

Communication

Time management

Unsupervised work

Administrative experience

Self Insurance Management System

Education

Certificate III in Business Administration

Tools

Microsoft Office

Self Insurance Management System

Job description

Wilmar Sugar Australia is part of Wilmar International, a leading global agribusiness with around 100,000 employees working across more than 30 countries and regions.

Across Australia and New Zealand, we operate two major business units, Sugar & Renewables and Sweeteners, employing 2,400+ people during peak/ seasonal operations with corporate offices in Melbourne, Brisbane, Townsville and Auckland.

As Australia’s largest raw sugar manufacturer and a top 10 global producer, Wilmar Sugar & Renewables runs eight sugar mills across North Queensland. We are also one of the nation’s largest generators of renewable electricity from biomass, a major producer of bioethanol, the largest sugarcane grower, and a key supplier of sustainable fertiliser and stockfeed.

About the Role:

We have a part-time 3 days per week (Monday, Wednesday and Thursday 22.8 hrs per week) opportunity for an Administration Assistant to join our Workers Compensation team. Reporting to Manager Workers' Compensation and Injury Management you will be responsible for maintaining the administrative component of the department, providing exceptional customer service.

Working closely with site managers, employees, and Health and Safety teams across multiple sites, you’ll be a key point of contact and someone people rely on to stay organised and informed.

You’ll be joining a friendly and supportive team where everyone works well together. Working from our Townsville office, you’ll be the first point of contact, so strong communication skills and a welcoming, professional approach are essential. This is a hands‑on role where no two days are the same.

Role Responsibilities:

As the administration Assistant to be able to work within the Self Insurance Performance Standards for claims and rehabilitation administration tasks which encompass:

• Provide customer service, administrative support and coordinate multiple appointments, conference calls and internal reviews
• Assist the Workers Compensation Claims Officer by uploading new claims and associated claim documentation
• Accurate processing and data entry of invoices, document management and supporting audits and internal reviews
• Maintain the Wilmar Sugar intranet site for Workers Compensation and Injury Management

About you:

We are looking for someone who brings:

• Previous experience in an administrative or office support role preferably in areas of workers compensation, rehabilitation, insurance or legal administration
• Effective time management skills to allow you to effectively manage multiple tasks and competing priorities
• Proficient in Microsoft Office applications
• Strong communication and customer service skills
• Be able to work unsupervised and execute escalation processes
• Ability to learn and become proficient in the Self Insurance Management System
• Certificate III in Business Administration
• Experience supporting multiple teams or sites in an administrative capacity

Recruitment Process

Applications are assessed independently and on their individual merits against the requirements of the advertised role.

As part of our recruitment process, shortlisted candidates may be required to –

• Complete interviews, assessments, reference checks and verification of qualifications, licences and work rights.
• Successful candidates will be required to satisfactorily complete any role‑specific pre‑employment checks, which may include a pre‑employment medical assessment (including drug and alcohol screening).
• A National Police Check and other compliance requirements.

Due to the volume of applications received, only shortlisted candidates will be contacted. If you have not heard from us within four weeks of the job ads expiry, please consider your application unsuccessful.

We encourage you to apply for future opportunities with Wilmar that align with your skills and experience.

Wilmar Sugar & Renewables is an Equal Opportunity Employer.