Case Manager

EML Group; Tweed Heads; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work from home

Wellbeing program

Learning & development opportunities

Employee Assistance Program

Parental leave: up to 16 weeks

Job summary

EML is a leading Workers Compensation and Personal Injury Claims Management business based in Australia. We are expanding our team in Tweed Heads to help injured workers return to work with support from a multidisciplinary team.

The Case Manager role is a key contact for injured workers, employers and treatment providers. A recent graduate in psychology or related health sciences is welcome, with career growth paths in Allied Health and customer service.

Qualifications

• Allied Health, customer service, retail or hospitality background with a passion for helping others.
• Ability to work well within a team and thrive in a fast-paced environment.
• Strong customer centric approach and can handle challenging conversations.
• Proactive, self-motivated and can think creatively when engaging with stakeholders.
• Empathetic, resilient and ability to work well under pressure.
• Experience managing, negotiating, and influencing positive outcomes.

Responsibilities

• Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries.
• Build and maintain relationships with injured workers, their employers, doctors, rehabilitation providers, etc. to help the injured worker get back to work as promptly and safely as possible.
• Ensure active and timely strategies are implemented to improve recovery and return to work outcomes.
• Work with our Injury Management Specialists to develop and implement a plan to assist the injured workers’ return to work journey.

Education

Bachelor degree in Psychology

Health sciences degree

Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

Opportunity

Join our claims team in our Tweed Heads office, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The Case Manager role is a crucial aspect to assisting an injured worker get their lives back. You will be the central point of contact for the injured worker, employer and any stakeholders that are part of the treatment plan to help the injured worker return to employment.

We are seeking individuals with a passion for helping others. If you have recently graduated with a degree in psychology or a similar degree within health sciences this would be highly desirable. If you are looking to drive a career to utilise your Allied Health background or customer service experience that makes a difference, then this role is for you.

This will be a full-time, permanent position based in the Tweed office, with flexibility to work from home up to 3 days per week considered from month three, subject to performance and approval.

Your Responsibilities

• Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries
• Build and maintain relationships with a wide variety of stakeholder such as, injured workers, their employers, doctors, rehabilitation providers, etc. to help the injured worker get back to work as promptly and safely as possible
• Ensure active and timely strategies are implemented to improve recovery and return to work outcomes
• Work with our Injury Management Specialists to develop and implement a plan to assist the injured workers’ return to work journey

About You

• Allied Health, customer service, retail or a hospitality background with a passion for helping others is a must
• Ability to work well within a team and thrive in a fast-paced environment
• Strong customer centric approach and can handle challenging conversations
• Proactive, self-motivated and can think creatively when engaging with stakeholders
• Empathetic, resilient and ability to work well under pressure
• Experience managing, negotiating, and influencing positive outcomes

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

If this position is of interest to you, please apply now.