Patient Services Clerk

St Vincent's Health Australia; Melbourne; On-site; AUD 41,000 - 45,000; Full time

Benefits offered by this job

Accrued Day Off

Fitness Passport

Salary Packaging

Wellbeing initiatives

Employee counselling

Job summary

St Vincent's Health Australia is seeking a Hospital Services Clerk to provide crucial clerical support and facilitate patient management at our Fitzroy campus in Melbourne. You will admit patients, maintain records, and handle enquiries with confidentiality and care.

Role offers casual hours with a focus on wellbeing initiatives, training opportunities, and access to benefits such as Fitness Passport and salary packaging. Expected to join a multidisciplinary team within Environmental Services.

Qualifications

• Experience in health administration
• Knowledge of medical terminology
• Knowledge of health funding and billing structures
• Familiarity with Patient Administration Systems
• Strong written and verbal communication
• Ability to work independently in a multidisciplinary team
• Proficient computer skills including MS Office
• Excellent customer service skills
• Willing to obtain a National Criminal history check

Responsibilities

• Admit patients and perform reception duties with confidentiality.
• Maintain patient records accurately and in line with procedures.
• Manage patient enquiries by phone and in person with a professional approach.
• Arrange appointments as requested by clinical staff.
• Undergo mandatory immunisations if required.

Skills

Health admin experience

Medical terminology

Private health fund knowledge

Patient administration systems

Written and verbal communication

Independent work in multidisciplinary팀

Microsoft Office

Customer service

Criminal history check willing

Tools

Microsoft Office

Job description

About the Role

You will provide crucial clerical support and facilitate patient management for hospital.

• Including admitting patients completing reception duties and delivering exceptional customer service.
• A key component of the role is ensuring patient confidentiality is always preserved.
• Create patient records and complete all necessary information accurately and in line with current procedures.
• Admit patients accurately and in a timely manner.
• Maintain a high level of customer service by handling patient enquires via telephone and in person, in an efficient, professional, and caring manner.
• Arrange appointments for patients as requested by clinical staff.

You may therefore be required to undergo mandatory immunisations/vaccinations.

St Vincent’s Fitzroy campus (Casual opportunities covering unplanned/planned leave)

The classification for this position will be HS1 - HS17 ($29.57 - $32.69 per hour plus casual loading)

Your Contribution

• Previous administration experience in a health setting
• Knowledge of medical terminology
• Knowledge of private health fund billing and public health funding
• Knowledge of Patient Administration Systems
• Strong communication skills, both written and verbal
• Ability to work independently in a multidisciplinary team
• Advanced computer skills, including Microsoft Office applications
• Excellent customer service skills
• A valid Nationally Coordinated Criminal history check, or willing to obtain

What We Offer

• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• A healthy work/life balance encouraged. Full time employment comes with a monthly Accrued Day Off (additional day off per month!)
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• Salary Packaging – Increase your take home pay!
• In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks
• Discounts and Promotions always available through our Foundation
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement

About the Team

You will be a part of the Environmental Services team, which is a large and varied department operating across multiple locations within St Vincent’s Melbourne campus. We have Patients Services Clerks are located at both Fitzroy and Kew. Working at St Vincent’s St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research, and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

St Vincent’s Health Australia has been serving Australians with compassionate health and aged care since our first hospital was established in Sydney in 1857. Founded by the Sisters of Charity more than 180 years ago, St Vincent’s is a clinical, research and education leader delivering private hospital, public hospital and aged care services across NSW, VIC and QLD. Our founder, Mary Aikenhead’s vision, commitment and inspiration lives on in us and the work we do. From modest beginnings, St Vincent’s Health Australia is today the nation’s largest not-for-profit health and aged care provider, offering services in Queensland, New South Wales and Victoria, including public and private hospitals and aged care facilities.

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

Reconciliation Action Plan

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [e-mail]

Closing Date: 21 November 2026 11:59pm