Patient Services Clerk

Rashi Joshi; City of Melbourne; On-site; AUD 58,000 - 65,000; Full time

Benefits offered by this job

Wellbeing initiatives

Employee counselling

Accrued Day Off

Job summary

St Vincent's Hospital Melbourne is seeking a Hospital Support Clerk to provide crucial clerical support for the day procedure department. You will admit patients, create records, handle enquiries, and arrange appointments with careful accuracy and care.

Join a respected hospital group in Melbourne's Fitzroy area. You will work in a multidisciplinary team with strong Microsoft Office skills and a commitment to excellent patient service.

Qualifications

• Previous administration experience in a health setting.
• Knowledge of medical terminology.
• Knowledge of private health fund billing and public health funding.
• Knowledge of Patient Administration Systems.
• Strong written and verbal communication skills.
• Ability to work independently in a multidisciplinary team.
• Advanced computer skills, including Microsoft Office applications.
• Excellent customer service skills.
• A valid Nationally Coordinated Criminal history check, or willingness to obtain.

Responsibilities

• Create patient records and complete information accurately per procedures.
• Admit patients accurately and in a timely manner.
• Provide excellent customer service via phone and in person.
• Arrange appointments for patients as requested by clinical staff.

Skills

Administration experience

Medical terminology

Health funding knowledge

Patient administration systems

Communication skills

Independent team work

Microsoft Office

Customer service

Criminal history check

Tools

Microsoft Office

Job description

MedicalJobsAustralia.com Job Description:

The position is available in St Vincent's Fitzroy campus. Work for one of Australia's leading hospital groups. Fixed term full time opportunity to cover a leave position! Up to 76 hours per fortnight Mon to Friday available until 23-04-2027.

About the Role

You will provide crucial clerical support and facilitate patient management for the day procedure department. Including admitting patients, completing reception duties and delivering exceptional customer service.

• Create patient records and complete all necessary information accurately and in line with current procedures
• Admit patients accurately and in a timely manner
• Maintain a high level of customer service by handling patient enquires via telephone and in person, in an efficient, professional, and caring manner
• Arrange appointments for patients as requested by clinical staff

The classification for this position will be HS1 - HS17 ($58,442 - $64,610 per annum pro rata).

Your Contribution

• Previous administration experience in a health setting
• Knowledge of medical terminology
• Knowledge of private health fund billing and public health funding
• Knowledge of Patient Administration Systems
• Strong communication skills, both written and verbal
• Ability to work independently in a multidisciplinary team
• Advanced computer skills, including Microsoft Office applications
• Excellent customer service skills
• A valid Nationally Coordinated Criminal history check, or willing to obtain

What We Offer

• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• A healthy work-life balance encouraged
• Full time employment comes with a monthly Accrued Day Off (additional day off per month!)
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• Salary Packaging - Increase your take home pay
• Discounts and Promotions always available through our Foundation
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement

In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne's best cafes, public transport and lots of carparks.

About the Team

You will be a part of the Support Services team, which is a large and varied department operating across multiple locations within St Vincent's Melbourne campus. We have Patients Services Clerks are located at both Fitzroy and Kew. Working at St Vincent's St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research, and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Closing Date: 2 November 2026 11:59pm

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

We encourage applications from Aboriginal and Torres Strait Islander Peoples. Reconciliation Action Plan: At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and-or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https:--www.svha.org.au-about-us-reconciliation or get in contact at View Reconciliation Action Plan Code of Conduct: View Code of Conduct

You may therefore be required to undergo mandatory immunisations-vaccinations.

Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM SVHA has a duty of care under work health and safety legislation to eliminate and-or control the risk of transmission of vaccine preventable diseases in healthcare settings.