Administration Assistant

St John of God Health Care; City Of Swan; On-site; AUD 62,000 - 67,000; Part time

Benefits offered by this job

Casual rate

Salary

Part-time & Casual positions

Salary packaging options

Flexible work options

Employee discount

Employee Assistance Program

Wellbeing rewards

Job summary

St John of God Health Care, Midland Hospital, is looking for a diligent clerical and administrative professional to support the Emergency Department. You will handle reception, patient registrations, admissions and discharges, and maintain accurate records across patient administration systems.

You will work collaboratively with clinical and administrative teams in a fast-paced setting, ensuring timely communication and a patient-centered service.

Qualifications

• Proven administrative experience, ideally in healthcare.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and prioritise tasks.

Responsibilities

• Provide clerical, reception and administrative support in the Emergency Department.
• Deliver front-line customer service and manage general enquiries.
• Complete patient registrations, admissions, transfers and discharges accurately.
• Maintain patient records and data accuracy in administration systems.
• Support patient flow with timely updates and communication.
• Liaise with nursing, medical and admissions teams.
• Arrange patient transport and follow-up appointments as needed.
• Support 24/7 roster requirements and general clerical duties.

Skills

Administrative experience

Healthcare environment experience

Microsoft Office

Patient administration systems

Tools

Microsoft Office Suite

Job description

Your role at St John of God, Midland Hospital

In this role, you will provide high-quality clerical and administrative support within the Emergency Department (ED), contributing to the efficient operation of a busy 24/7 service.

You will deliver a professional reception and patient administration service, including the coordination of patient admissions, transfers and discharges, and the accurate management of patient records and data within relevant systems. The role supports patient flow by maintaining up-to-date information, managing communications, and liaising with clinical and administrative teams to ensure timely and effective service delivery.

You will act as a key point of contact for patients, caregivers and external stakeholders, responding to enquiries in a courteous and professional manner and directing requests as appropriate. The position also supports general clerical functions, including appointment coordination, maintenance of department systems and supplies, and assisting with orientation and training requirements.

Working collaboratively, you will demonstrate strong organisational skills, attention to detail, and the ability to prioritise in a fast-paced environment to support a responsive, patient-focused service.

We currently have Casual & Permanent Part-Time opportunities are available, with flexibility to support the operational requirements of the Emergency Department across a 24 hours per day, 7 days per week roster.

The Position

• Provide clerical, reception and administrative support within the Emergency Department.
• Deliver professional front-line customer service and manage enquiries.
• Complete patient registrations, admissions, transfers and discharges accurately.
• Maintain patient records and ensure data accuracy in administration systems.
• Support patient flow through timely updates and communication.
• Liaise with nursing, medical and admissions teams.
• Arrange patient transport and follow-up appointments as required.
• Maintain records, communication boards and departmental systems.
• Provide after-hours support for admissions, discharges and record enquiries.
• Undertake general clerical duties, including data entry and ordering supplies.
• Work collaboratively within a team and support service delivery.
• Perform other duties as directed.
• Participate in a 24/7 rotating roster.

The Position Requirements

You will demonstrate proven administrative experience, ideally within a healthcare environment, along with strong computer skills across Microsoft Office and patient administration systems. Experience inpatient admissions, discharges and medical record management will be highly regarded.

To be successful in this role, you will possess well-developed communication and customer service skills, with the ability to effectively engage with patients, caregivers and a multidisciplinary team. You will be confident working both independently and collaboratively in a fast-paced environment.

Strong organisational skills and attention to detail are essential, along with the ability to prioritise competing tasks and maintain accurate data and documentation.

As an ideal candidate, you will demonstrate flexibility to support a 24/7 service environment, a commitment to quality improvement and safe work practices, and a proactive approach to supporting departmental operations.

Above all, you will place patients at the centre of everything you do, demonstrating a genuine commitment to the Mission and Values of St John of God Health Care.

We Can Offer You

• Casual rate: $44.99 to $48.57 per hour (inclusive of casual loading), plus 12% superannuation
• Salary: $71,352 to $77,022 per annum (pro rata for part time), plus 12% superannuation
• Part-time and Casual positions available
• We offer a range of salary packaging options tailored to your employment status such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses – up to $18,550 as a permanent employee and a percentage of your earnings as a casual
• A healthy work-life balance through flexible work options, additional purchased leave and well-being programs
• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
• Employee support through our dedicated free Employee Assistance Program (EAP)
• Access to a range of Lifestyle, Health & Wellbeing rewards and discounts

For any enquiries, please contact Tamara Borserio Team Leader of Inpatient Administration Services on 08 9462 4113.

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At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.