Admissions Officer

St John of God Health Care; City Of Swan; On-site; AUD 71,000 - 77,000; Full time

Benefits offered by this job

Salary packaging options

Flexible work options

Employee discount on hospital services

Employee Assistance Program

Job summary

St John of God Health Care is recruiting an Admissions Officer for the new Midland Private Hospital in Western Australia. You will deliver professional administrative and customer service to patients, clients and caregivers, ensuring a smooth admission journey with attention to detail and policy compliance.

The role involves managing pre-admission tasks, data entry, eligibility checks, payments, and coordination to support efficient patient flows in a fast-paced hospital environment.

Qualifications

• Proficiency in computer applications, including Excel, Word and WebPAS.
• Well-developed interpersonal and communication skills.
• Ability to liaise with patients, the public and internal stakeholders.

Responsibilities

• Interact with patients, customers and caregivers in a positive, professional manner.
• Facilitate pre-admission processes and collate paperwork.
• Enter booking data accurately and process admissions via the portal.
• Verify eligibility for private health insurance and obtain required approvals.
• Produce patient labels and admission documents with accuracy.
• Process patient payments and prioritise workload for acute admissions.
• Operate switchboard and maintain timely documentation allocation.

Skills

Interpersonal skills

Communication skills

Customer service

Attention to detail

Computer skills

Tools

WebPAS

Excel

Word

Job description

Welcome to St John of God Health Care

St John of God Health Care (SJGHC) is one of the largest private providers of health care services in Australia, employing more than 16,000 employees (caregivers). We operate 26 hospitals and services comprising more than 3,300 hospital beds, including home nursing, disability services and social outreach programs.

Your role

Join St John of God Midland Private Hospital as an Admissions Officer and play a key role in delivering a seamless patient experience. In this position, you will provide a highly professional standard of administrative and customer service to patients, hospital clientele and caregivers, ensuring efficient and accurate patient admissions processes.

You will be responsible for supporting patients through their admission journey with care, empathy and attention to detail, while maintaining compliance with organisational policies and procedures. This is an exciting opportunity to contribute to a new hospital environment, helping to establish exceptional service standards and support the delivery of high-quality, patient-centred care.

About the new Midland Private Hospital

• A brand-new purpose-built state-of-the-art facility, located just 300 metres from the St John of God Midland Public and Private Hospitals Campus.


• A comprehensive range of medical and surgical services, with interventional cardiology being offered for the first time in the region


• The hospital will feature:
  
  
  
  • 96 overnight inpatient beds, including a six-bed critical care/high dependency unit.
  
  
  • 33-bed/chair short stay and day procedure unit
  
  
  • Eight operating theatres.
  
  
  • A cardiac/vascular catheter laboratory
  
  
  
  

The Position

• Interact with all patients, customers and caregivers in a positive, professional and respectful manner.


• Facilitate all aspects of the patient pre-admission episode including the following:


• Collation of all appropriate paperwork.


• Complete entry of all relevant patient booking data in an accurate and concise manner


• Process patient admissions via the portal or via other means


• Seek information for the completion of the Patient Fee Estimate as required.


• Complete check eligibilities for all patients who are using private health insurance.


• Request approvals for Workers Comp, TAC, MVIT and insurance companies as required.


• Produce all patient labels and compile admission documents verifying accuracy and completeness of all documentation,


• Process patient payments in accordance with procedures.


• Prioritise and coordinate workload to facilitate the processing of acute admissions with shorter notice periods.


• Facilitate all aspects of booking cancellations.


• Facilitate all aspects of the clerical admission of patients on presentation to hospital


• Perform daily bank duties as required


• Communicate any area of impact to the relevant operational area within the hospital.


• Ensure appropriate documentation is allocated to the relevant operational area in a timely manner.


• Operate the switchboard and paging system.


• Work in accordance with target outcomes for the processing of bookings, patient registrations and eligibilities.


• All other reasonable duties as directed by the relevant Manager/Supervisor

The successful candidates will thrive in a fast-paced, dynamic administrative environment, with the ability to manage competing demands effectively. You will possess well-developed interpersonal and communication skills, both written and verbal, with a demonstrated ability to liaise professionally with patients, the public and internal stakeholders. A strong commitment to delivering exceptional customer service is essential, alongside the ability to prioritise workloads using sound analytical skills and a high level of attention to detail and accuracy. Candidates will show a proactive approach to quality improvement, continually seeking ways to enhance processes, and will work effectively within a multidisciplinary team environment. Proficiency in computer applications, including Excel, Word and Patient Administration Systems (such as WebPAS), is required.

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary : $71,352- $77,022 pro rata, plus 12% superannuation


• Casual Rate: $44.99 - $48.57 per hour (inclusive 25% casual loading), plus 12% superannuation


• Casual and permanent full time and part time positions available


• We offer a range of salary packaging options tailored to your employment status such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses - up to $18,550 as a permanent employee and a percentage of your earnings as a casual


• A healthy work-life balance through flexible work options, additional purchased leave and well-being programs


• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance


• Employee support through our dedicated free Employee Assistance Program (EAP)


• Access to a range of Lifestyle, Health & Wellbeing rewards and discounts

If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process.

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.