Administration Assistant

St John of God Health Care; City Of Stirling; On-site; AUD 62,000 - 67,000; Part time

Benefits offered by this job

Casual Contract

Flexible hours

Employee Assistance Program (EAP)

Salary packaging

Wellbeing rewards and discounts

Job summary

St John of God Health Care is seeking two compassionate and organised Administration Assistants to join our Healthcare at Home team in Osborne Park. You will coordinate administrative processes, maintain records, and support patients, caregivers and clinicians throughout admission to discharge.

As a casual role across a seven-day roster, you will deliver professional customer service, manage competing priorities, and contribute to a welcoming patient experience.

Qualifications

• Experience in a health care environment is highly regarded.
• Sound understanding of medical terminology and health fund processes.
• Current National Police Clearance.

Responsibilities

• Collaborates with clinical teams to support seamless patient care.
• Responds to patient queries with appropriate escalation to clinical resources.
• Manages patient files, admission documents, care plans and clinical notes.
• Processes referrals and schedules visits to allocate resources efficiently.
• Accurate data entry of patient information using the Patient Management System.
• First point of contact for the site with a welcoming, customer-focused approach.

Skills

Customer service

Multitasking

Communication with empathy

Organisation

Tools

Patient Management System

Job description

St John of God Healthcare at Home (HAH) offers a range of out of hospital services including hospital substitution and acute and non-acute services delivered by a multidisciplinary care team of nurses, midwives, lactation consultants, allied health practitioners and support workers to assist clients recover at home after a hospital stay. The service provides more than 110,000 home care visits each year and provides nursing, midwifery and lactation support, and allied health services in the home.

About the role

We are seeking two compassionate and organised Administration Assistants to join our Healthcare at Home (HAH) team, supporting patients throughout their care journey from admission through to discharge.

In this important role, you will help ensure every patient experiences a smooth and welcoming service by coordinating administrative processes, maintaining accurate records, and providing timely support to patients, caregivers and clinicians.

In this role, you will deliver professional and caring customer service while contributing to the effective day-to-day operation of the HAH service. Your ability to build positive relationships, communicate with empathy, and manage competing priorities will help ensure patients receive the support they need at every stage of their care.

Both roles are offered on a casual basis and are based in Osborne Park. We are seeking candidates who can provide flexibility across a seven-day roster, including regular weekend availability, to support the delivery of exceptional patient care.

Key responsibilities

• Collaborates with the clinical teams to support the seamless delivery of patient care.
• Responds to patient queries with appropriate escalation to clinical resources.
• Compilation and management of the patient file including patient admission documentation, care plans, medications charts and clinical notes in accordance with the National Standards.
• Processes patient referrals including scheduling visits to ensure appropriate allocation of resources considering skills and geographical location to optimize efficiencies.
• Provides accurate data entry of patient information using the Patient Management System in alignment with procedures.
• Initial point of contact for the site, always ensuring a welcoming quality customer focused service with a pleasant demeanour to visitors both in person and via the telephone.

Your skills and experience

We are looking for a self-starter with a strong work ethic who can prioritise, multitask and will provide the highest standard of customer service for patient/client needs in all areas of service while always upholding privacy and confidentiality.

Previous experience in a health care environment will be highly regarded, along with a sound understanding of medical terminology and health fund processes. Experience working with patient management systems and a strong knowledge of healthcare administration practices will support your success in this role and enable you to contribute effectively to a positive patient experience.

Successful applicants must have a current National Police Clearance (that can be validated within 3 months).

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Hourly rate: $44.99 to $48.57 per hour, plus 12% Superannuation
• Casual Contract
• As a casual employee, you can salary package a percentage of your earnings each pay period
• Access to a range of Lifestyle, Health & Wellbeing rewards and discounts
• Flexible hours
• Employee support through our dedicated free Employee Assistance Program (EAP)

For enquiries, contact Levenne Scholten, Team Leader Patient Administrative Services, on [phone]

Position may be filled before closing date if a suitable candidate is identified

Please note: If suitable candidates are identified, shortlisting and interviews may begin before the advertisement closes.

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.