Administration Assistant

State Government of Victoria, Australia; City of Melbourne; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Salary packaging

Wellness initiatives (discounted gym,

Onsite childcare

Mentoring and career development

Job summary

Austin Health is seeking an Administrative Assistant to provide support to Home & Ambulatory Services. This part-time position involves busy day-to-day administration and patient coordination across hospital systems.

You will register patients, notify about changes, send correspondence and reminders, and organise Telehealth appointments, contributing to a high standard of patient care.

Qualifications

• Excellent communication skills with a strong commitment to patient care.
• Highly organized, able to prioritise and multi-task in a busy environment.
• Demonstrated excellence in customer service.

Responsibilities

• Register patients in Trakcare and Cerner systems ensuring patient demographics are accurate.
• Notify patients of cancelled or deferred appointments.
• Send out correspondence regarding future appointments.
• Generate and send reminder text messages.
• Organise Telehealth appointments.

Skills

Communication skills

Organised

Customer service

Attention to detail

Job description

If yes, please log in to the Austin Health careers website via ‘Employee Login’ using your network login details to search, view and apply for all career opportunities available.

• Part‑time Permanent
• 24 hours per week Mon‑Fri

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north‑east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About the Home & Ambulatory Services Department

The Access, Critical Care, Imaging, and Ambulatory (ACIA) Services Division is within the Chief Operating Officer Directorate.

ACIA iscomprisedof the following areas:Radiology/ Molecular Imaging and Therapy (MIT),Ambulatory Care Centre (ACC), Hospital in the Home (HITH)/ Virtual Care (HITHVC), Specialist Clinics,Non‑emergency AmbulanceServices (NEPT),CareCoordination,Bed Management,Emergency MedicineIntensive Care Unit.

The Home & Ambulatory Admin Services provides administrative support to the Ambulatory Care Centre & Hospital in the Home based services.

About the role

This is a part‑time role, providing Administration support to Home & Ambulatory Services. This is a dynamic role in busy department.

A regular day will see you:

• Register patients in the hospitalTrakcare& Cerner systems ensuring all patient demographic details are correct and updated.
• Notify patients of cancelled or deferred appointments.
• Send out correspondence to patientsregardingfuture appointments.
• Generate and send reminder text messages.
• Organise Telehealth appointments

About you

As the Administrative Assistant, you will be someone who has excellent communication skills, with a strong commitment to excellence in patient care. You’ll bring energy and drive to your work, and have a keen interest in developing your skillset.

To be successful in this role, you'll bring with you:

• Highly organized, ability toprioritiseand multi-task in an extremely busy environment.
• Excellent attention to detail.
• Demonstrated excellence in customer service.

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take‑home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
• Mentoring and career development opportunities.

Work with us!

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards.If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager:David Webster, Home and Ambulatory Services Admin Manager, [e-mail]

Applications close Thursday 1 October 2026 at 11.59pm