Casual Admin Clerk

State Government of Victoria, Australia; Ballarat; On-site; AUD 25,000 - 41,000; Full time

Benefits offered by this job

Salary packaging

Wellness program

Professional development

Coaching/mentoring

Job summary

Ballarat Austin Radiation Oncology Centre (BAROC) at Austin Health is seeking an administration professional to provide high‑quality support to a growing service. The role is based in Ballarat with an hourly rate and casual loading plus super.

A regular day includes reception duties, patient liaison, managing correspondence, EMR filing, referral management and contributing to a collaborative team environment.

Qualifications

• Previous experience in a customer or patient-facing role.
• Excellent interpersonal and communication skills.
• Sound computer skills, including accurate typing and MS Office.
• Strong organizational and time management skills.

Responsibilities

• Reception duties including patient identification, waiting room flow, phone attendance, and triage.
• Patient liaison for coordinating transport, accommodation, and interpreter services as required.
• Management of incoming/outgoing patient correspondence (letters/appointment details).
• Filing of results/reports into the EMR and maintaining filing/records systems.
• Referral management and updating patient records with referring doctors and tests.
• Supporting billing processes to ensure Medicare compliance.
• Contribute to a positive team culture and safety of staff and patients.
• Liaise with clinical staff inside/outside BRICC/BAROC to optimise service delivery.

Skills

Customer-facing

Interpersonal communication

Typing accuracy

Organization & time management

Tools

Microsoft Office

Clinical information systems

Job description

If yes, please log in to the Austin Health careers website via ‘Employee Login’ using your network login details to search, view and apply for all career opportunities available.

• Located at Ballarat Austin Radiation Oncology Centre


• Hourly rate up to $30 per hour + 25% casual loading + super

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About the Ballarat Austin Radiation Oncology Centre

Ballarat Austin Radiation Oncology Centre (BAROC) is located within the Ballarat Regional Integrated Cancer Centre (BRICC) and is operated by Austin Health. Ballarat is a vibrant regional hub offering easy access to Melbourne, surf coast shire beaches and thethegreater Grampians region. With a growing population, low cost of living, outstanding schools and a vibrant community, Ballarat is an enviable location for your next career move.

About the role

This position offers an opportunity to join a dynamic team environment and provide high-quality administration support to a growing service and region.

A regular day will see you:

• Reception duties including following accepted patient identification processes, waiting room flow management, telephone call attendance and triage.


• Patient liaison for coordinating support services including transport, accommodation and interpreter as required.


• Incoming and outgoing patient correspondence management (letters and appointment details).


• Filing of results/reports into the EMR and the maintenance of filing/record systems within Radiation Oncology.


• Referral management- Assisting with referral triage, updating patient records with details of referring doctors and medical tests (e.g. imaging, pathology etc.).


• Supporting billing process by ensuring compliance with Medicare requirements (i.e. Medicare assignment forms are complete for eligible patient, compliance with Medicare coding/rules).


• Contribute to a team environment, which promotes a positive culture, opportunity for learning and development, safety and welfare of employees and patients.


• Liaise with clinical staff both inside and outside of BRICC/BAROC to provide optimum service delivery.

About you

To be successful in this role you’ll bring with you:

• Previous experience in a customer or patient-facing role.


• Ability to establish and maintain a professional rapport with patients and staff to facilitate the provision of high-quality, safe, and ethical patient care.


• Excellent interpersonal and communication skills.


• Sound computer skills, including accurate typing, clinical information systems, experience with a Microsoft Office software suite


• Strong organisational and time management skills.

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.


• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.


• Generous support is provided for professional development opportunities to encourage staff growth and engagement. Regular development reviews throughout the year to ensure personal and team goals are achieved.


• Supportive coaching/mentoring programs are offered by senior staff to guide you with your professional development.

Work with us!

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

Applications close Sunday 27 September 2026 at 11.59pm