Administration Supervisor

Austin Health; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging benefits

Wellbeing program

Onsite childcare

Mentoring and career development

Job summary

Austin Health in Melbourne is seeking a Specialist Clinics Supervisor to provide professional, efficient and patient-centered administrative support for the Specialist Clinics Division, enhancing patient access and service delivery. The role is permanent and full-time, operating within a supportive team and aligning with Medicare reporting requirements.

The Supervisor will work across areas including referral registration, clinic administration, call centre and billing, contributing to

Qualifications

• Patient-centered approach to service delivery.
• Ability to use initiative and work autonomously, as well as in a team.
• Ability to problem solve in a variety of complex situations.
• Excellent computer skills and a willingness to learn new applications.
• Experience working in a high-volume environment.

Responsibilities

• Oversee referral registration, clinic administration, call centre and billing within Specialist Clinics.

Skills

Patient-centered

Autonomy

Problem solving

Computer skills

High-volume environment

Job description

If yes, please log in to the Austin Health careers website via ‘Employee Login' using your network login details to search, view and apply for all career opportunities available.

• Permanent, ongoing position
• Full time

Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the north-east of Melbourne and statewide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.

About the Specialist Clinics department

Specialist Clinics at Austin provides planned non-admitted services that require the focus of an acute hospital services/ specialists to ensure the best outcome for a patient. These services are an important interface in the health system between tertiary hospital services and primary care services.

Currently Specialist Clinics provide over 317,000 attendances per annum making it one of the largest services in the state and largest services providers at Austin Health

We provide access to:

• Medical, Nursing and Allied Health professionals for assessment, diagnosis, and treatmentin an outpatient setting
• Ongoing specialist management of chronic and complex conditions in collaboration with community providers pre-and post-hospital care, related diagnostic services such as pathology and imaging, teaching, training and research opportunities
  

About the role

The Specialist Clinics Supervisor role is to provide professional, efficient and patient-centered care to administration functions within Austin Health Specialist Clinics Division to enhance patient access and service delivery.

The Specialist Clinics Supervisor works as part of a supportive team, meeting the accountability requirements for the Department of Health reporting Medicare legislation. The role is central in participating in Divisional initiatives to enhance patient care and meet Divisional and organisational key performance indicators.

The Specialist Clinics Supervisors work/supervise across a number of areas within the department including referral registration, clinic administration, call centre and billing.

About you

To be successful in this role you'll bring with you:

• Patient-centered approach to service delivery.
• Ability to use initiative and work autonomously, as well as in a team.
• Ability to problem solve in a variety of complex situations.
• Excellent computer skills and a willingness to learn new applications.
• Experience working in a high-volume environment.

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
• A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
• Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
• Mentoring and career development opportunities.

Work with us!

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

All appointments are made subject to a satisfactory National Police Check and if required, a Working with Children Check. Austin Health is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with Child Safe Standards. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Blake Patterson, Administration Manager at ***************@austin.org.au

Interested in finding out more about this opportunity? Read the position description for further details.

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