Case Manager

Employers Mutual Management Pty Ltd; Newcastle City Council; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Work from home up to 3 days per week

Corporate wellbeing program

RewardsHub discounts

Learning and development opportunities

Employee Assistance Program

Annual salary reviews

Parental leave up to 16 weeks

Job summary

EML is a leading Workers Compensation and Personal Injury Claims Management business based in Newcastle. This permanent, full‑time role focuses on managing complex WWHN claims while developing long‑term wellbeing and return‑to‑work outcomes for workers and employers.

You will oversee a diverse caseload under NSW guidelines, collaborate with icare and medical professionals, and drive innovative long‑term solutions. Hybrid work from home up to 3 days per week is available.

Qualifications

• 12 months of insurance/workers compensation experience desirable.
• The ability to multitask and shift priorities when needed.
• Proactive, self-motivated and can think creatively when engaging with workers, employers and providers.
• High attention to detail and organisational skills.
• Face to face and virtual meetings with customers and stakeholders as required.

Responsibilities

• Manage a portfolio of WWHN claims, including liability determinations for Section 60 requests.
• Conduct ongoing entitlement reviews for weekly compensation and medical expenses.
• Independently oversee claims involving both physical and psychological injuries.
• Facilitate medical case conferences and lead strategic claims reviews to ensure optimal outcomes.
• Independently manage a portfolio of both physical and psychological injury claims.
• Detail and person-centric Wellbeing Plans with workers, doctors and providers to set rehabilitation goals.

Skills

Case management

Stakeholder engagement

Multitasking

Attention to detail

Education

Allied health, insurance or business qualification desirable

Job description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

The purpose of this role is to provide timely and personal customer focused and empathetic service to Injured Workers With Highest Needs and their employers. You will oversee and manage all aspects of a caseload of workers compensation claims within the NSW legislation and compliance guidelines. This position is designed for those ready to deepen their expertise by managing some of the most challenging and complex Workers With Highest Needs (WWHN) claims while also being innovative in long term solution focused approaches to increase individual wellbeing to improve our customer satisfaction and purpose. You'll gain robust, overarching experience across diverse support services, litigation and complex Activities of Daily Living (ADLs), positioning you for future leadership and specialist opportunities within the industry. At EML, we pride ourselves on delivering person-centred case management that aligns with each workers goals. This role involves close collaboration with icare, medical professionals, employers, and other stakeholders which are strengthening EML reputation for excellence and innovation in injury management. This will be a permanent, full-time position based in the Newcastle office, with flexibility to work from home up to 3 days per week.

YOUR RESPONSIBILITIES

• Manage a portfolio of WWHN claims, including liability determinations for reasonably necessary Section 60 requests.
• Conduct ongoing entitlement reviews for weekly compensation and medical expenses.
• Independently oversee claims involving both physical and psychological injuries.
• Facilitate medical case conferences and lead strategic claims reviews to ensure optimal outcomes.
• Independently manage a portfolio of both physical and psychological injury claims.
• Detailed and person-centric focus on completion of Wellbeing Plans with workers, doctors and providers to set ongoing goals for rehabilitation, treatment, care and support.

ABOUT YOU

• Strong technical and case management capabilities with a passion for complex needs.
• 12 months of insurance/workers compensation experience desirable with a focus on uplifting complex claim management experience
• Relevant allied health, insurance or business qualification is desirable but not mandatory
• The ability to multitask and shift priorities when needed.
• Proactive, self-motivated and can think creatively when engaging with stakeholders such as workers, employers and providers.
• High attention to detail and organisational skills.
• Undertake face to face and virtual meetings with customers and various stakeholders as required.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

About Us

There's huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.