Administration Assistant

Team Global Express Pty; Cairns Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Upskilling and mentoring

Flexible work including work from home

Parental leave

Peer recognition awards

Job summary

Team Global Express Pty is hiring an Administration Assistant at our Portsmith (Cairns) depot, a permanent full-time role working Monday to Friday, 7:00am to 3:00pm. You will provide administrative support across pallet control, freight processing, customer service, revenue management and reporting.

You'll work closely with drivers, customers and the operations team to ensure freight movements, documents and customer requirements are handled accurately and efficiently.

Qualifications

• Experience in administration, customer service, transport, logistics or operations support.
• Accurate data entry and documentation across high-volume records.
• Intermediate Excel and multi-system proficiency.
• Strong organisation and ability to meet deadlines.
• Excellent communication and customer service skills.

Responsibilities

• Manage pallet control processes and reporting.
• Process revenue administration, invoicing and reconciliations.
• Prepare and finalise freight manifests on time.
• Reconcile driver paperwork and transport docs.
• Data entry and record maintenance across systems.
• Provide customer service by responding to enquiries.
• Support Operations Team with daily admin and processing.
• Maintain documentation accuracy and timely records.

Skills

Administration

Customer service

Data entry

Excel

Communication

Organizational skills

Tools

Microsoft Excel

Job description

About the Role

We are seeking an Administration Assistant to join our team at our Portsmith (Cairns) depot. This is a permanent full-time position working Monday to Friday from 7:00am to 3:00pm. This is a diverse and fast-paced role, requiring administrative support across pallet control, freight processing, customer service, revenue management, and operational reporting. Working closely with drivers, customers, and the operations team, you will play a key role in ensuring freight movements, documentation, and customer requirements are handled accurately and efficiently.

Key Responsibilities

• Manage pallet control processes, including tracking, reconciliation, and reporting


• Process revenue-related administration, including invoice generation, costing, and account reconciliations


• Prepare, process, and finalise freight manifests within required timeframes


• Accurately reconcile driver paperwork and transport documentation


• Complete data entry and maintain accurate records across internal systems


• Provide customer service support by responding to enquiries and resolving freight issues


• Support the Operations Team with daily administrative and freight processing activities


• Maintain accurate documentation and ensure all records are completed in a timely manner

What You’ll Bring

• Previous experience in an administration, customer service, transport, logistics, or operations support role


• Demonstrated accuracy and efficiency when working with high-volume data entry and documentation


• Intermediate Microsoft Excel skills and confidence working across multiple systems


• Strong organisational skills with the ability to manage competing priorities and meet deadlines


• High attention to detail, particularly when working with invoices, manifests, reconciliations, and reporting


• Strong communication and customer service skills


• A proactive and dependable approach to work, with the ability to work both independently and as part of a team


• Previous experience within the transport, freight, logistics, or supply chain industry will be highly regarded but is not essential

About Team

Global Express Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards


• Upskilling, training, mentoring and more to support your career development journey


• Fun and practical employee perks and discounts


• Flexible work, including work from home


• Inclusive parental leave policy that supports all parents & carers


• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us.

As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply.

Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia. Connecting people and communities| Driving eCommerce | Moving Australia & New Zealand.

With an unrivalled and expansive network, Team Global Express builds unique, innovative, and tailored transport and logistics solutions to connect people, communities, and businesses across Australia and New Zealand. Backed by Allegro Funds, Australia’s most awarded and largest transformation and turnaround private equity firm, we’re looking to the future and working towards new and exciting ways to put our customers’ businesses at the heart of ours.