Office Manager

Global Express; Emerald; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Upskilling and training

Flexible work from home

Parental leave policy

Peer recognition

Job summary

Global Express seeks an experienced Administration/Office Manager in Emerald to lead daily administrative functions supporting transport and freight operations. You will supervise an admin team, coordinate freight movements, handle customer inquiries, and ensure accurate documentation and reporting.

You will partner with operational leaders and drivers, driving performance, safety, and continuous improvement in a fast-paced logistics environment.

Qualifications

• Supervisory or leadership experience in an operational environment.
• Strong administrative and organisational skills.
• Experience supporting transport operations, freight movements, or customer service functions.
• Proven ability to lead, coach, and develop team members.
• Strong communication skills and the ability to build relationships across all levels.
• High attention to detail and accurate records/reporting.
• Sound problem-solving skills in a fast-paced environment.
• Confidence using a range of business systems and technology platforms.

Responsibilities

• Lead and support the administration team to meet service objectives.
• Coordinate daily transport administration activities for freight movements and depot operations.
• Manage customer enquiries and service-related issues promptly and professionally.
• Monitor freight handling and transport documentation for accuracy and compliance.
• Maintain operational records, reporting, and data integrity across key systems.
• Support leadership with reporting, process improvements, and performance initiatives.
• Build strong relationships with customers, drivers, and internal stakeholders.
• Promote a safe, productive, and customer-focused workplace culture.

Skills

Supervisory experience

Administrative skills

Transport operations support

Team leadership

Communication skills

Attention to detail

Problem solving

Technology platforms

Job description

Team Global Express is seeking an experienced Administration/Office Manager to join our Emerald team. This position is responsible for leading the day-to-day administrative functions that support our transport and freight operations, ensuring the efficient movement of freight while maintaining high standards of customer service, accuracy, and compliance.

Working closely with operational leaders, drivers, and customers, you will coordinate administrative activities across freight handling, transport movements, customer enquiries, reporting, and depot processes. You will also provide leadership and support to the administration team, driving performance, accountability, and continuous improvement within a fast-paced transport environment.

Key responsibilities include:

• Leading and supporting a team of administration employees to achieve operational and customer service objectives.
• Coordinating daily transport administration activities to support freight movements and depot operations.
• Managing customer enquiries and service-related issues in a professional and timely manner.
• Monitoring freight handling and transport documentation to ensure accuracy and compliance.
• Maintaining operational records, reporting, and data integrity across key business systems.
• Supporting operational leaders with reporting, process improvements, and performance initiatives.
• Building strong working relationships with customers, drivers, and internal stakeholders.
• Promoting a safe, productive, and customer-focused workplace culture.

What You'll Bring

• Previous experience in a supervisory or leadership role within a similar operational environment.
• Strong administrative and organisational skills, with the ability to manage competing priorities.
• Experience supporting transport operations, freight movements, or customer service functions.
• Proven ability to lead, coach, and develop team members.
• Strong communication skills and the ability to build effective relationships across all levels of a business.
• High attention to detail and a commitment to maintaining accurate records and reporting.
• Sound problem-solving skills and the ability to make decisions in a fast-paced environment.
• Confidence using a range of business systems and technology platforms.
• A strong commitment to safety, service excellence, and continuous improvement.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

Competitive salary above industry standards

Upskilling, training, mentoring and more to support your career development journey

Fun and practical employee perks and discounts

Flexible work, including work from home

Inclusive parental leave policy that supports all parents & carers

Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .