Administration Assistant

Global Express; Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible work from home

Parental leave policy

Training & mentoring

Competitive salary above industry

Employee perks

Job summary

Global Express in Portsmith (Cairns) is seeking an Administration Assistant to provide essential admin support across pallet control, freight processing, customer service, revenue management, and reporting. You will work closely with drivers, customers, and the operations team to ensure freight movements and documentation are accurate and efficient.

The role is permanent full-time, Monday to Friday, 7:00am to 3:00pm, based at our Cairns depot.

Qualifications

• Previous administration experience preferred
• Proficient with MS Excel and data entry
• Strong organization and multi-tasking abilities
• Excellent communication and teamwork skills
• Detail-oriented with accuracy in documentation

Responsibilities

• Oversee pallet control processes, tracking and reporting
• Handle revenue-related admin tasks including invoicing and reconciliations
• Prepare and finalise freight manifests within deadlines
• Reconcile driver paperwork and transport documentation
• Perform data entry and maintain accurate records across systems
• Provide customer service support and resolve freight issues
• Support Operations with daily admin and freight processing
• Ensure all records and documentation are completed timetly

Job description

We are seeking an Administration Assistant to join our team at our Portsmith (Cairns) depot. This is a permanent full-time position working Monday to Friday from 7:00am to 3:00pm.

This is a diverse and fast-paced role, requiring administrative support across pallet control, freight processing, customer service, revenue management, and operational reporting.

Working closely with drivers, customers, and the operations team, you will play a key role in ensuring freight movements, documentation, and customer requirements are handled accurately and efficiently.

Key Responsibilities

• Manage pallet control processes, including tracking, reconciliation, and reporting
• Process revenue-related administration, including invoice generation, costing, and account reconciliations
• Prepare, process, and finalise freight manifests within required timeframes
• Accurately reconcile driver paperwork and transport documentation
• Complete data entry and maintain accurate records across internal systems
• Provide customer service support by responding to enquiries and resolving freight issues
• Support the Operations Team with daily administrative and freight processing activities
• Maintain accurate documentation and ensure all records are completed in a timely manner

What You'll Bring

• Previous experience in an administration, customer service, transport, logistics, or operations support role
• Demonstrated accuracy and efficiency when working with high-volume data entry and documentation
• Intermediate Microsoft Excel skills and confidence working across multiple systems
• Strong organisational skills with the ability to manage competing priorities and meet deadlines
• High attention to detail, particularly when working with invoices, manifests, reconciliations, and reporting
• Strong communication and customer service skills
• A proactive and dependable approach to work, with the ability to work both independently and as part of a team
• Previous experience within the transport, freight, logistics, or supply chain industry will be highly regarded but is not essential

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.