Administration Assistant

Team Global Express; Mcdougalls Hill; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Career development

Work from home

Parental leave

Employee discounts

Job summary

Team Global Express is seeking an Administration Clerk for the Singleton, NSW area. The role covers answering phones, handling customer emails including Salesforce inquiries, and supporting depot collections, re-packs, and freight issues from Monday to Friday, 9:00 AM to 5:00 PM.

You'll perform daily data entry, manage consignment notes, update internal systems, and conduct audits. A team-oriented, detail-focused attitude with strong communication is essential, with flexibility for

Qualifications

• Experience in administration, clerical support or customer service.
• Strong written and verbal communication.
• Proficient with internal systems and data entry.

Responsibilities

• Answer and direct incoming phone calls.
• Respond to customer service emails and Salesforce enquiries.
• Assist customers with depot collections, drop-offs, repacks and damages.
• Investigate freight escalations and manage unidentified freight.
• Complete daily data entry, raise consignment notes and update systems.
• Scan finance copies and close driver manifests.
• Conduct internal audits and general admin tasks.
• Provide timely, accurate support to internal and external customers.

Skills

Communication skills

Computer literacy

Team player

Problem solving

Tools

Salesforce

Job description

Join Our Team as an Administration Clerk – Singleton

Location: Singleton, NSW

Hours: Monday to Friday, 09:00 AM – 5:00 PM

Key Responsibilities

• Answer and direct incoming phone calls
• Action and respond to customer service emails and Salesforce enquiries
• Assist customers with depot collections, drop-offs, repacks, and damages
• Investigate freight escalations and manage unidentified freight
• Complete daily data entry, including raising consignment notes and updating internal systems
• Scan finance copies and close driver manifests
• Conduct internal audits and complete general admin tasks as required
• Provide timely, accurate, and professional support to both internal and external customers

What You’ll Need To Succeed

• Previous experience in administration, clerical support, or customer service (transport/logistics preferred but not essential)
• Strong communication skills – written and verbal
• Good computer skills and confidence using internal systems
• A friendly, helpful attitude and a willingness to go the extra mile
• High attention to detail and the ability to multitask under pressure
• A team player mindset with a proactive approach to problem solving

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What We Offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Other Things To Note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.