Administration Assistant

AustChrome; Brisbane; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive remuneration and benefits

Excellent working conditions

Monday to Friday Plus Weekly Pay

Casual Temp to Perm

Job summary

Haynes People is seeking a Customer Support Representative based in Eagle Farm, QLD. This role will be the first point of contact for customers, handling inquiries via phone, email, and online channels, while processing orders and providing timely updates on orders and backorders.

You will join a professional team with a supportive environment, offering weekly pay and opportunities for ongoing employment for the right candidate.

Qualifications

• Strong verbal and written communication skills.
• Excellent attention to detail and organizational abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and/or other order management systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Customer-focused with a problem-solving mindset.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Communicate proactively with customers to ensure satisfaction and resolve issues.
• Process and manage customer orders efficiently, including online transactions.
• Expedite backorders and provide customers with timely daily status updates.
• Support general administrative tasks as needed.

Skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Multitasking

Customer focus

Problem solving

Tools

Microsoft Office Suite

Job description

Haynes is seeking a Customer Support Representative who will be the first point of contact for inquiries, handle order processing, and ensure timely communication and updates based in Eaglefarm QLD.

Join a leading employer through Haynes People. Competitive pay, supportive team environment and genuine opportunities to grow your career.

• Competitive remuneration and benefits
• Excellent working conditions
• Monday to Friday Plus Weekly Pay
• Casual Temp to Perm

About Haynes

For more than 25 years, Haynes People has been connecting skilled workers with leading employers across mining, manufacturing, construction, logistics, infrastructure and energy industries throughout Australia. We are committed to creating opportunities, supporting careers and helping people succeed in safe, rewarding workplaces.

Whether you're looking for your next role, a new challenge, or a pathway to long-term employment, Haynes People is here to support you every step of the way

About the Opportunity

In this position, you'll be the first point of contact for customers, handling enquiries through phone, email, and online channels. You'll assist with order processing, provide updates on customer orders and backorders, resolve issues, and perform general administrative tasks to ensure customers receive excellent service.

This is a fantastic opportunity to become part of a professional team where your skills are valued, and your contribution makes a difference. You'll enjoy a supportive work environment, hands-on experience, and the opportunity to secure ongoing employment for the right candidate.

What You'll be Doing

• Handle inbound customer inquiries via phone, email, and chat.
• Communicate proactively with customers to ensure satisfaction and resolve issues.
• Process and manage customer orders efficiently, including online transactions.
• Expedite backorders and provide customers with timely daily status updates.
• Support general administrative tasks as needed.

About You

To be successful in this role, you will have:

• Strong verbal and written communication skills.
• Excellent attention to detail and organizational abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and/or other order management systems.
• Ability to multitask and prioritize in a fast-paced environment.
• Customer-focused with a problem-solving mindset.

Why Work with Haynes?

At Haynes, we understand that great people are at the heart of every successful business. That's why we're committed to supporting our employees with opportunities, guidance and ongoing career development.

When you work with Haynes, you'll benefit from:

• Access to jobs with some of Australia's leading employers
• A dedicated Recruitment Coordinator who takes the time to understand your goals
• Opportunities across multiple industries and locations
• Weekly pay and reliable employment conditions
• Employee Assistance Program (EAP) support
• A strong focus on safety, wellbeing and compliance throughout your employment journey

All applications will be treated with the strictest confidence.

Haynes People is an Equal Opportunity Employer. We are committed to creating inclusive workplaces and encourage applications from individuals of diverse backgrounds, including Aboriginal and Torres Strait Islander people.