Administration and Call Centre Trainer

Just Careers Training; City of Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive trainer rates

Career progression

Professional development

Collaborative work culture

Job summary

Just Careers Training t/as Licences 4 Work is an established Australian RTO delivering ticket-based and vocational training across construction, civil, logistics, and related industries. We seek trainers with strong industry knowledge, excellent communication, and a genuine passion for helping students develop the skills and confidence they need to succeed in the workplace.

Join a nationally recognised organisation with multiple training centres across Australia, offering professional

Qualifications

• Current TAE qualification and relevant VET training/assessment experience.
• Strong industry experience in administration, customer service, call centre operations, or digital administration.
• Demonstrated knowledge of the listed training units and assessment requirements.

Responsibilities

• Deliver and assess training to learners in line with RTO standards.
• Support learners to develop workplace skills and confidence.
• Contribute to maintaining high training and assessment quality.

Education

TAE qualification

Job description

Just Careers Training, trading as Licences 4 Work is a nationally recognised RTO delivering high‑quality, ticket‑based and vocational training across construction, civil, logistics, and related industries. With training centres across Australia and a strong reputation for industry‑aligned education, we are committed to ensuring every learner leaves confident, competent, and work‑ready.

Position Overview

We are seeking trainers who have strong industry knowledge, excellent communication skills, and a genuine passion for helping students develop the skills and confidence they need to succeed in the workplace.

About Us

Just Careers Training, trading as Licences 4 Work is a nationally recognised RTO delivering high‑quality, ticket‑based and vocational training across construction, civil, logistics, and related industries. With training centres across Australia and a strong reputation for industry‑aligned education, we are committed to ensuring every learner leaves confident, competent, and work‑ready.

Position Overview

We are seeking trainers who have strong industry knowledge, excellent communication skills, and a genuine passion for helping students develop the skills and confidence they need to succeed in the workplace.

Administration Package

• BSBOPS304 – Deliver and monitor a service to customers
• BSBWRT311 – Write simple documents
• BSBXCM301 – Engage in workplace communication

Call Centre / Frontline Customer Service & Digital Administration Skill Set

• BSBDAT201 – Collect and record data
• BSBTEC202 – Use digital technologies to communicate in a work environment
• SIRXCEG002 – Assist with customer difficulties
• SIRXPDK001 – Advise on products and services

Requirements

• Current TAE qualification and relevant VET training/assessment experience
• Strong industry experience in administration, customer service, call centre operations, or digital administration
• Demonstrated knowledge of the units listed above
• Excellent communication and interpersonal skills
• The ability to engage and motivate learners from diverse backgrounds
• Strong organisational and time‑management skills
• A professional, supportive, and student‑focused approach
• Commitment to maintaining high-quality training and assessment standards

Why Join Licences 4 Work

• A Growing RTO Committed to Educational Excellence

• Opportunities for Career Progression and Professional Development
• Employee Recognition Program
• Positive and Collaborative Work Culture

What We Offer

• Work with one of Australia’s leading and fastest‑growing RTOs.
• Support from our administration, coordination, and national support centre.

• Competitive Trainer Rates
• Opportunity to grow professionally

Just Careers Training t/as Licences 4 Work is a culturally aware business. As such,weencourage applicationsfromAboriginaland/or Torres Strait Islander people.