Admin Support

Busy At Work; Townsville City; On-site; AUD 72,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Additional annual leave (4 days)

Internal advancement pathways

Dedicated training budget

Parental Leave

Retail discounts and Fitness Passport

Employee Assistance Program

Job summary

The BUSY Group is recruiting for a permanent, full-time Admin Support role within the Joint Transition Authority in Townsville. The successful candidate will work with Australian Public Servants and military personnel to handle administrative tasks, inquiries, calendar and record management, and performance-driven targets.

The role requires Australian citizenship with the ability to obtain Baseline Security Clearance and a valid open driver’s licence.

Qualifications

• Minimum 5 years' experience in a previous administration role.
• Demonstrated high-level ICT skills, in particular the Microsoft suite of programs.
• Demonstrated ability to maintain databases, report preparation and tracking documentation.
• Experience in calendar management and record management systems.
• Experience in defence-related roles is highly desirable.

Responsibilities

• Provide administrative support to Joint Transition Authority Transition Centres.
• Answer member enquiries and maintain professional conduct.
• Meet performance targets and support centre operations.
• Assist with administrative functions of the centre and records management.

Skills

Administrative experience

ICT skills

Microsoft Office

Calendar management

Database reporting

Tools

Microsoft Office

Job description

Australian Defence Force - Joint Transition Authority

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About The BUSY Group…

The BUSY Group is a not-for-profit organisation with nearly 50 years experience as a community partner. With multiple business entities operating across 100+ locations Australia-wide and now in New Zealand, Canada and the United Kingdom, we offer an extensive range of employment services and programs, vocational training, apprenticeships, mentoring, Inclusive Employment Australia, specialist schools and allied health services.

25/08/2026

24/09/2026

Full Time - Permanent

Townsville

Australian Defence Force - Joint Transition Authority

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About The BUSY Group…

The BUSY Group is a not-for-profit organisation with nearly 50 years experience as a community partner. With multiple business entities operating across 100+ locations Australia-wide and now in New Zealand, Canada and the United Kingdom, we offer an extensive range of employment services and programs, vocational training, apprenticeships, mentoring, Inclusive Employment Australia, specialist schools and allied health services.

Job Description

A bit about the role…

Are you an empathetic professional who is passionate in supporting members of the Australian Defence Force? In this role, you will be working for The BUSY Group, situated in Joint Transition Authority Transition Centres, working alongside Australian Public Servants and Military Personnel as one team. Your objective is to support the Transition Support Officers with the administrative functions of the centre. You are also able to answer member enquiries and are well organised and professional. The Joint Transition Authority supports members who are either considering transition, or are transitioning, to be prepared, connected to the supports they need and continue to support them post their separation from Defence. You will be an experienced administration professional, have the ability to meet performance targets, demonstrate empathy and professionalism and have excellent people and technical skills. Ideally you will have experience in the ADF or the ability to rapidly acquire this knowledge. Are you our next BUSY Transition Centre Admin Support officer?

This role is permanent full time, office based in Townsville.

Employee Benefits...

• Competitive salary; Circa$72k+ super
• 4additionalpaid annual leave days – 1 My BUSY Day and 3 days at Christmas
• Clear pathways for internal advancement
• Dedicated training budget for personal and professional growth
• BUSY Benefits program-Paid parental Leave, retaildiscountsand access to Fitness Passport
• Enjoy work that genuinelyimpactslives
• Employee Assistance Program with Sonder Wellbeing App

Desired Skills and Experience

About you…

Role Requirements - highly preferred having one of the follow;

• Minimum 5 years' experience in a previous administration role
• Demonstrated high-level ICT skills in particular the use of the Microsoft suite of programs
• Demonstrated ability to maintain databases, report preperationand tracking documentation
• Experience in calendar management and record management systems
• Experience in defence‑related roles is highly desirable

Program Requirements - all mandatory;

• Must be an Australian Citizen with the ability to obtain a Baseline Security Clearance
• Open drivers licence

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening about criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.