Transition Support Officer

The Busy Group; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Extra annual leave

Parental leave

Retail discounts

Training budget

Job summary

The BUSY Group is hiring a Transition Support Officer to assist Australian Defence Force personnel as they move from military service to civilian life. Based in Holsworthy, you will provide coaching, career planning, and pathways to education and employment, helping veterans and families build a confident post‑service future.

You will join a dedicated team focused on real impact, with opportunities for professional growth and a commitment to safeguarding vulnerable groups and supporting diverse

Qualifications

• Experience in employment services, career advisory, or similar.
• Ability to tailor career plans with strong communication.
• Proficiency with ICT systems and MS Office applications.
• Capacity to interpret procedures and administrative rules.

Responsibilities

• Provide tailored transition planning reflecting each member’s goals and circumstances.
• Guide individuals through career exploration, training options, and upskilling.
• Connect members with services across employment, education, health and community sectors.
• Research and identify high-quality providers using local and national networks.
• Monitor progress and ensure members feel supported and informed throughout their journey.

Skills

Case management

Interpersonal skills

ICT proficiency

Guideline interpretation

Public speaking

Tools

Microsoft Office

Job description

Play a pivotal role in supporting Australian Defence Force personnel as they navigate one of the most important transitions of their lives — moving from military service into meaningful civilian pathways. As a Transition Support Officer, you’ll walk alongside eligible ADF Members from the moment they signal their intention to transition, right through to their full integration into civilian life. In this role, you will be working for The BUSY Group, situated in Joint Transition Authority Transition Centres, working alongside Australian Public Servants and Military Personnel as one team. Your work will be hands‑on, person‑centred, and deeply rewarding and involves:

• Providing tailored transition planning that reflects each member’s goals, strengths, and circumstances
• Guiding individuals through career exploration, training options, and upskilling opportunities
• Connecting members with the right services across employment, education, health, and community sectors
• Researching and identifying high‑quality support providers using local and national networks
• Monitoring progress and ensuring every member feels supported, informed, and empowered throughout their journey

You’ll be part of a dedicated team making a genuine impact every day. This is a chance to use your coaching, advisory, or case‑management skills in a role with real purpose — helping ADF Members build confidence, clarity, and a strong foundation for their next chapter.

This Transition Support Coach position is Permanent Full Time and based in Holsworthy.

Employee Benefits:

• Extra Leave: 4 additional paid annual leave days – 1 My BUSY Day and 3 days at Christmas
• Employee Benefits: Paid parental leave and retail discounts
• Professional Growth: Clear pathways for internal advancement and dedicated training budget for personal and professional growth
• Purpose - Enjoy work that genuinely impacts lives

Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

About BUSY…

BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting over 47 years’ experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.

About you…

Role Requirements - highly preferred having one of the following;

• Proven experience in case management or career advisory, ideally with exposure to supporting Defence personnel
• Strong interpersonal strengths — building rapport, active listening, effective interviewing, and the ability to craft clear, tailored Career Plans
• Confident with ICT systems, including advanced use of Microsoft Office applications
• Ability to interpret and apply guidelines, procedures, and administrative processes with accuracy
• Comfortable presenting to groups or speaking in public, or willing to grow these skills

Mandatory Program Requirements

• Must have the following:
  • Minimum 5 years’ experience in the employment services industry, community services sector or similar;

or

• Minimum 4 years full-time ADF service in the preceding 5 years.
• Must be an Australian Citizen with the ability to obtain a Baseline Security Clearance

Next steps...

This role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.