Admin Support

Australian Investment Education; Gold Coast City; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Full training and support

Small team on the Gold Coast

Parking onsite

Job summary

Australian Investment Education on the Gold Coast is seeking an Admin Support specialist to join the client-facing team. You’ll handle client calls, support our brokers and sales team, and keep client records tidy while managing payment follow-ups.

The role is customer-service oriented with a focus on clear communication and staying organized in a busy environment. Full training is provided, with a small team on the Gold Coast and onsite parking.

Qualifications

• Admin or customer service experience, ideally phone-based.
• Clear, confident communicator who sounds like a person, not a script.
• Organised enough to juggle a few things without dropping any.
• Comfortable with Microsoft Office and picking up new systems quickly.

Responsibilities

• Answering client calls and sorting their queries (or routing to the right person).
• Admin support for the sales and broking team.
• Keeping client records accurate and up to date.
• Payment collection and follow-up.
• General process tasks that keep the wheels turning.

Skills

Phone-based support

Clear communication

Organised multitasking

Microsoft Office

Job description

Australian Investment Education - Southport QLD

Admin Support | Australian Investment Education | Gold Coast

We're a trading and investment education company looking for someone solid to join our admin and client support team.

No fluff version: you'll be on the phones a lot. You're often the first person our clients speak to, so we need someone who's genuinely good with people, can explain things clearly, and doesn't get flustered when it's busy. You'll also be supporting our brokers and sales team behind the scenes, keeping the database tidy, and handling payment follow-ups.

What the day actually looks like:

• Answering client calls and sorting their queries (or getting them to the right person fast)
• Admin support for the sales and broking team
• Keeping client records accurate and up to date
• Payment collection and follow-up
• General process stuff that keeps the wheels turning

What we're after:

• Admin or customer service experience, ideally phone-based
• Clear, confident communicator who sounds like a person, not a script
• Organised enough to juggle a few things without dropping any
• Comfortable with Microsoft Office and picking up new systems quickly

What you get:

• Full training and support while you learn the ropes.
• A small, tight team on the Gold Coast that actually helps each other out
• Stable Monday to Friday hours, no weekend or evening work
• Room to take on more as you find your feet
• Parking Onsite