Admin-Second In Charge

ForHealth Group; City Of Rockingham; On-site; AUD 70,000 - 90,000; Full time

Job summary

ForHealth Group in Western Australia seeks a proactive Second in Charge to support the Practice Manager in a busy medical centre. This hands-on role blends patient services, administration, and team coordination to ensure smooth daily operations and high standards of care.

You will manage appointments, billing, records transfers, immunisations, and WHS compliance, while mentoring staff and stepping in for the Practice Manager as needed.

Qualifications

• Previous experience in administration, reception, customer service, or healthcare environments.
• Strong verbal and written communication skills.
• Excellent organisational and problem‑solving abilities.
• High attention to detail and accuracy.
• Strong computer and telephone system skills.
• Ability to manage competing priorities in a fast‑paced environment.
• A collaborative and team‑focused approach.
• The ability to take initiative and work independently when required.

Responsibilities

• Compile medical reports and correspondence
• Type letters and manage patient recalls
• Assist with administrative requests from healthcare professionals
• Ensure administrative processes are completed accurately and efficiently
• Welcome and assist patients in a professional manner
• Resolve patient enquiries and concerns
• Register immunisations and maintain accurate records
• Escalate significant issues when required
• Banking and daily reconciliations
• Sorting and distributing mail
• Managing faxes and correspondence
• Workers compensation administration
• Batching and billing adjustments
• Transferring patient records
• Scanning and assigning documents to patient files
• Answering incoming calls and managing appointments
• Patient billing and payments
• Supporting practice operations in the absence of the Practice Manager
• Promote a positive safety culture within the practice
• Support the implementation of WHS policies and procedures
• Assist with workplace inspections and audits
• Report and follow up on workplace hazards
• Support incident reporting and investigations
• Assist with injury management and return-to-work processes
• Previous experience in administration, reception, customer service, or healthcare environments
• Strong verbal and written communication skills
• Excellent organisational and problem‑solving abilities
• High attention to detail and accuracy
• Strong computer and telephone system skills
• Ability to manage competing priorities in a fast‑paced environment
• A collaborative and team‑focused approach
• The ability to take initiative and work independently when required

Skills

Communication

Organization

Problem solving

Attention to detail

Computer skills

Team player

Initiative

Job description

About The Role

We are seeking an experienced and motivated Second in Charge to support the Practice Manager in the day-to‑day operations of a busy medical centre. This is a hands‑on role that combines customer service, administration, and leadership responsibilities to ensure exceptional support for healthcare professionals, patients, and the broader practice team. This is an excellent opportunity for someone with a strong background in medical administration, reception, or customer service who is looking to take the next step in their career.

Key Responsibilities

Healthcare Professional Support

• Compile medical reports and correspondence
• Type letters and manage patient recalls
• Assist with administrative requests from healthcare professionals
• Ensure administrative processes are completed accurately and efficiently

Patient Services

• Welcome and assist patients in a professional manner
• Resolve patient enquiries and concerns
• Register immunisations and maintain accurate records
• Escalate significant issues when required

Administration & Practice Operations

• Banking and daily reconciliations
• Sorting and distributing mail
• Managing faxes and correspondence
• Workers compensation administration
• Batching and billing adjustments
• Transferring patient records
• Scanning and assigning documents to patient files
• Answering incoming calls and managing appointments
• Patient billing and payments
• Supporting practice operations in the absence of the Practice Manager

Workplace Health & Safety

• Promote a positive safety culture within the practice
• Support the implementation of WHS policies and procedures
• Assist with workplace inspections and audits
• Report and follow up on workplace hazards
• Support incident reporting and investigations
• Assist with injury management and return-to-work processes

About You

• Previous experience in administration, reception, customer service, or healthcare environments
• Strong verbal and written communication skills
• Excellent organisational and problem‑solving abilities
• High attention to detail and accuracy
• Strong computer and telephone system skills
• Ability to manage competing priorities in a fast‑paced environment
• A collaborative and team‑focused approach
• The ability to take initiative and work independently when required

What We Offer

• Supportive and collaborative team environment
• Opportunity to develop leadership and management skills
• Ongoing training and professional development
• Meaningful work supporting patient care and healthcare professionals
• Career progression opportunities within a growing healthcare organisation