Second In Charge

For Health Group; City of Melbourne; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Uniform provided

Wellbeing benefits

Dental discounts

Competitive hourly rate

Job summary

ForHealth Group is seeking a motivated full-time 2IC for our Highett team. You will manage a busy reception, coordinate with patients and doctors, and assist the Practice Manager with day-to-day operations at a multi-disciplinary medical centre.

The role requires strong customer service, leadership experience, and excellent communication. You will work on-site in Highett with a supportive team, a uniform, wellbeing benefits, and dental discounts as part of our benefits.

Qualifications

• Experience leading a team in a customer service setting.
• Ability to work well under pressure and manage multiple tasks.
• Excellent written and verbal communication skills.
• Knowledge of Pracsoft/MedTech is advantageous.

Responsibilities

• Front desk reception duties: welcome patients, collect/enter details, answer calls and enquiries, schedule appointments.
• Ad hoc admin tasks and support to Practice Manager.
• Open and close the Medical Centre.
• Foster professional relationships with team, patients and medical staff.
• Maintain compliance with organisational policies and procedures.

Skills

Team leadership

Customer service

Communication

Multi-tasking

Tools

Pracsoft/MedTech

Job description

At ForHealth, we’re committed to delivering quality, accessible healthcare across Australia. With 95+ medical centres and a network of 1500+ independent practitioners, we provide 8+ million patient consultations annually. As part of the ForHealth Group, we’re focused on innovation, culture, and exceptional patient care.

The Opportunity

We are looking for an enthusiastic full time 2IC to join our Highett team. This is a challenging role and will involve managing a busy front desk reception, liaising with patients, supporting doctors and medical staff as well as general administration duties.The successful candidate will assist the Practice Manager with the day-to-day general operations of running a busy multi-disciplinary medical centre.

What's in it for You

• Stand out with a provided uniform that reflects your professionalism.
• Employee benefits to support your mental and physical wellbeing.
• Enjoy dental discounts for both you and your loved ones.
• Reap the rewards of a competitive hourly rate.

Key Responsibilities

• Customer service including welcoming patients into the Centre, collecting and entering patient details, answering telephone calls and enquiries, scheduling appointments when required, and Reception duties
• Ad hoc administrative duties and supporting the Practice Manager with day-to-day operations
• Opening and closing the Medical Centre
• Fostering professional working relationships with team members, patients and medical staff
• Maintaining compliance with organisational policies and procedures

Our Ideal Candidate

• To excel in this role, you'll possess:
• Previous team leadership experience within a customer service role
• Ability to work well under pressure
• Excellent written and verbal communication skills
• Proficient computer skills with knowledge of Pracsoft/MedTech advantageous
• Excellent time-management skills and the ability to multi-task
• Detail orientated
• Initiative, ambition and ownership
• High standard of presentation

Why Choose Us

• By becoming a part of our accomplished team, you'll access:
• A dynamic work environment rooted in purpose and values.
• Ample training, development opportunities, and internal growth pathways.
• The chance to make your mark in a company dedicated to fostering Australia's well-being.

ForHealth Group is committed to diversity and inclusion. We welcome applications from people with: Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values).