Admin Officer (Reception)

Electoral Commission Queensland; Brisbane; On-site; AUD 45,000 - 65,000; Full time

Job summary

Electoral Commission Queensland in Brisbane is seeking a motivated and versatile administrator to join Corporate Services. You will provide professional client services, handle mail and couriers, manage electoral enquiries by phone, email and fax, and support voting services for interstate and overseas electors.

The role involves contributing to the conduct of electoral events, mapping business processes with the ECQ BPMN system, and ensuring compliance with legislation and ECQ policies while

Qualifications

• Experience in customer service and administration.
• Ability to handle multiple tasks and meet deadlines.
• Familiarity with procedural documentation and recordkeeping.

Responsibilities

• Provide professional client services to all Commission clients via telephone and public counter.
• Deliver mail services, including inbound/outbound correspondence and courier management.
• Manage electoral enquiries via email, fax and other channels.
• Assist with pre-poll and postal voting services for interstate/overseas electors when requested.
• Support other divisions with information management and records per ECQ policy.
• Assist in conduct of electoral events and process mapping using the ECQ BPMN system.

Skills

Customer service

Administrative tasks

Operational support

Tools

BPMN system

Job description

Electoral Commission Queensland – Brisbane QLD

The Electoral Commission of Queensland (ECQ) is looking for a motivated and versatile person to join the Corporate Services team. The successful candidate will undertake essential customer service, administrative and operational functions that contribute to the effective operation of the Commission and the successful delivery of Queensland elections.

Your contribution

• Provide professional client services to all Commission clients making contact through the public telephone enquiry line or public counter.
• Deliver high-quality mail services, including inward and outward correspondence and courier services management.
• Manage electoral enquiries made through the Commission's email address and fax.
• Display initiative when providing quality customer service and performing administrative tasks.
• Provision of pre-poll and postal voting services for non-Queensland electors when requested by interstate and overseas electoral authorities.
• Provide short-term administrative or project support to other divisions with the Commission.
• Support other divisions with the Commission regarding information management and recordkeeping processes and practices in accordance with the Commission's policy.
• Participate actively in all aspects of the conduct of electoral events.
• Undertake process mapping activities using the designated ECQ BPMN system. Work with subject matter experts to develop visual process maps that document, analyse, and improve business workflows, identify inefficiencies and bottlenecks, and support increased productivity and efficiency.
• Ensure the team's operations comply with relevant legislation, ECQ policies and procedures.

Job Ad Reference: QLD/706831/26
Closing Date: Monday, 23 November 2026