Admin Officer Level 3 - Aged Care Information and Liaison Service

Work Initiatives; North Sydney; On-site; AUD 74,000 - 76,000; Full time

Job summary

Join NSW Health at Westmead Hospital as Admin Officer Level 3 in the Aged Care Information and Liaison Service. You will support residential aged care placements, coordinate with hospitals and providers, and help families navigate aged care options to improve patient flow.

The role offers a permanent full-time contract, with a competitive salary and opportunities for ongoing learning within NSW Health. Be part of a collaborative team driving patient-centred outcomes across Western Sydney.”

Qualifications

• Experience in delivering quality customer service and coordinating aged care placements.
• Ability to build relationships with hospitals, social workers and providers.
• Current Australian Driver's Licence.

Responsibilities

• Provide high-quality administrative, coordination and liaison support to facilitate residential aged care placements.
• Coordinate placements into Residential Aged Care Facilities across the District to support timely patient outcomes.
• Maintain centralised databases, vacancy information and patient placement records for service delivery.
• Develop productive relationships with aged care facilities through regular communication and stakeholder engagement.
• Monitor activity data and knowledge of aged care legislation to support continuous service improvement.

Skills

Administrative support

Coordination

Stakeholder engagement

Communication

Data entry

Tools

Microsoft Office

Job description

Admin Officer Level 3 - Aged Care Information and Liaison Service

Make a real difference in patient care and aged care transitionsBuild strong partnerships across hospitals and aged care providersDiverse role combining coordination, stakeholder engagement and service delivery Coordinate placements, build aged care networks and support timely patient transitions across Western Sydney's health and aged care services. Employment Type: Permanent Full Time

Position Classification: Administration Officer Level 3 Remuneration: $73,915.11 - $ 76,218.80 per annum Hours

Per Week: 38 Location:Westmead Hospital Where you'll be working

Join the Aged Care Information and Liaison Service (ACILS) at Westmead Hospital, supporting patients across Western Sydney Local Health District to access appropriate Residential Aged Care Facilities. This highly valued service plays a critical role in improving patient flow, supporting safe and timely discharge planning, and helping patients and families navigate aged care options. Working within a collaborative multidisciplinary environment, you'll engage with hospitals, aged care providers, social workers and community stakeholders to deliver patient-centred outcomes while contributing to one of Australia's largest and most diverse health districts.

In This Role You

Will Work alongside experienced healthcare professionals across Western Sydney Local Health District. Build and maintain strong relationships with Residential Aged Care Facilities and key stakeholders.

Be part of a supportive, inclusive and values-driven team culture. Contribute to improving patient journeys and access to appropriate aged care services. Access ongoing learning, development and career growth opportunities within NSW Health.

What You'll Be Doing

As the Admin Officer Level 3 within ACILS, you will provide high-quality administrative, coordination and liaison support to facilitate residential aged care placements for patients across Western Sydney Local Health District hospitals. You will act as a key point of contact and trusted resource, ensuring accurate information, effective stakeholder engagement and timely patient outcomes.

Key Responsibilities Include

Coordinating and facilitating placements into Residential Aged Care Facilities across the District. Maintaining centralised databases, vacancy information and patient placement records to support service delivery. Providing advice and information to social workers, healthcare professionals, patients and aged care providers regarding placement options and services.

Developing productive relationships with aged care facilities through regular communication, site visits and stakeholder engagement activities. Monitoring activity data, maintaining contemporary knowledge of aged care legislation and services, and supporting continuous service improvement. Join us and make a meaningful impact

Excellent verbal and written communication and conflict resolution skills with the ability to deal confidently and courteously with people at all levels. Highly developed organisational and priority allocation skills with the ability to manage time effectively and efficiently. High level computer literacy and data entry skills.

Demonstrated strong customer service skills, interpersonal skills with a focussed and responsible approach to managing sensitive enquiries whilst maintaining strict confidentiality. Experience in quality customer service and/or developing and maintaining relationships with key stakeholders internal and external to the organisation. Experience in delivering work related presentations and the provision education and training to a variety of key stakeholders.

Current Drivers Licence valid within Australia Requisition ID: REQ692577 Applications Close: 1st November 2026

Explore theselection process,employment checks,outcomes and notifications. For inquiries about the role, contact Nicole Hraiki, mob: [phone] ***, email: *************@health.nsw.gov.au or Theodora Bikou, mob: [phone] ***, email: **************@health.nsw.gov.au People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations.

For more information, please visit https://www.steppingup.health.nsw.gov.au/ . Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital.

This does not apply for staff with disability. Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.