Administration Officer - K12B Cardiology, Westmead Hospital

NSW Health; Parramatta; On-site; AUD 48,000 - 50,000; Part time

Job summary

NSW Health's Westmead Hospital Cardiology service is seeking an Administration Officer to provide reception, scheduling and patient support in the Outpatient Department. You will be the first point of contact for patients, carers and clinicians, ensuring a welcoming and efficient service in a busy clinic.

This permanent part-time role (up to 38 hours per week) offers the opportunity to develop IT skills with iPM and Microsoft Office, contribute to high-quality patient care, and work in a

Qualifications

• Demonstrated sound knowledge and competent use of IT applications including but not limited to iPM (Hospital Patient Management System) and Microsoft Office Programs (Outlook, Word, Excel)
• Excellent reception skills and patient-centred approach to service provision
• Demonstrated ability to work as part of a team to achieve quality patient/service outcomes

Responsibilities

• Provide high-quality reception, administrative and customer service support to ensure efficient operation of the Cardiology Outpatient Department
• Coordinate outpatient appointments, patient arrivals and departures, and maintain accurate records using hospital systems
• Deliver front-line customer service by responding to enquiries and supporting patients, carers and visitors
• Liaise with clinical teams, interpreter services and internal departments to support effective patient care and clinic operations

Skills

Reception

Customer service

IT tools

Tools

iPM

Microsoft Office

Job description

Administration Officer - K12B Cardiology, Westmead Hospital

Join a leading Cardiology service at Westmead Hospital

Make a difference through exceptional patient-focused support

Thrive in a fast-paced healthcare administration environment

Manage outpatient appointments, build positive patient experiences and deliver seamless administrative support within a busy Cardiology service.

Employment Type: Permanent Part Time
Position Classification:Administration Officer Level 2
Remuneration: $34.93 - $36.09 per hour
Hours Per Week:Up to 38 (Job Share may be considered for part time hours)
Location:Westmead Hospital

Where you'll be working
Join the Cardiology team at Westmead Hospital, one of Australia's premier tertiary referral hospitals and a recognised centre for clinical excellence. You'll play a vital role in supporting patient care by ensuring the smooth operation of a busy outpatient service while working alongside dedicated healthcare professionals in a collaborative and supportive environment.

Be part of a respected Cardiology service within a major teaching hospital

Work closely with clinicians, nurses and allied health professionals

Contribute to a patient-centred culture focused on quality care and service excellence

Join a diverse and inclusive workplace that values teamwork and respect

Access opportunities for learning, development and career growth within NSW Health

What you'll be doing
As an Administration Officer, you will provide high-quality reception, administrative and customer service support to ensure the efficient operation of the Cardiology Outpatient Department. You will be a key point of contact for patients, carers, clinicians and external stakeholders, helping to create a welcoming and professional experience for everyone accessing the service.

Coordinate outpatient appointments, patient arrivals and departures, and maintain accurate records using hospital systems

Deliver exceptional front-line customer service by responding to enquiries and supporting patients, carers and visitors

Manage administrative processes including referrals, correspondence, scanning, filing and Medicare-related documentation

Liaise with clinical teams, interpreter services and internal departments to support effective patient care and clinic operations

Prioritise competing tasks and contribute to the smooth running of a high-volume outpatient service

Ready to make a difference?

Bring your organisation, communication and customer service skills to a team that is committed to improving patient experiences and health outcomes. Apply today and become part of an organisation where your contribution is valued, your professional growth is supported and your work has a meaningful impact on the Western Sydney community.

At Western Sydney Local Health District, we are committed to delivering better health services for patients and communities. Join us and discover a rewarding career where collaboration, compassion and excellence are at the heart of everything we do.

• Demonstrated sound knowledge and competent use of IT applications including but not limited to iPM (Hospital Patient Management System) and Microsoft Office Programs (Outlook, Word, Excel)
• Excellent reception skills & customer service including appropriate telephone manner and a patient-centric approach to service provision
• Demonstrated high level of written, verbal and electronic communication skills to work well with a broad scope of patients, staff and affiliated organisations.
• Demonstrated ability to work as part of a team to achieve quality patient/service outcomes
• Proven ability to maintain professionalism when dealing with both clients and staff during stressful situations.
• Demonstrated ability to develop and manage systems and processes to support efficient and effective service delivery.
• Demonstrated ability to use initiative and to prioritise multiple tasks with competing timeframes with exceptional organisational and communication skills.
• Commitment to own professional development and willingness to undertake further organisational based training when required.

Requisition ID: REQ695848
Applications Close: 29th November 2026

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/ .

Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.