Admin & Customer Service Officer

Cleanaway Careers; Shire Of Broome; On-site; AUD 55,000 - 85,000; Full time

Benefits offered by this job

Paid parental leave

Novated leasing

EAP access

Discounts on private health insurance

Job summary

Cleanaway in Broome, WA is seeking an Administration Officer to join our fast-paced operations. You’ll be the engine room of the team, delivering high-quality administrative support, coordinating data with councils and drivers, and helping ensure timely, compliant job execution.

You’ll bring strong communication, attention to detail and a proactive, sustainability-minded mindset. The role offers growth opportunities, collaborative teams and a supportive environment focused on safety and

Qualifications

• Detail-oriented with high accuracy in data entry and records management.
• Experience handling data, invoicing and reporting in an operational context.
• Strong written and verbal communication with internal teams and councils.
• Ability to work collaboratively with site, drivers and finance teams.

Responsibilities

• Liaise with drivers and internal teams, ensuring timely, compliant job execution and queries are resolved.
• Manage council data and databases, updating, maintaining and auditing records for accuracy.
• Handle invoicing processes: raising, reviewing and correcting invoices; resolve contract errors.
• Provide admin and operational support to the site team, including compliance checks, reporting and continuous improvement initiatives.

Skills

Attention to detail

Data entry

Communication skills

Administration experience

Job description

About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

We’re on the hunt for a switched-on Administration Officer to join our team in Broome, WA. This is a hands-on, fast-paced role where you’ll be the engine room of our operations — delivering high-quality administrative support and building strong relationships with our customers and councils. It's a great chance to grow your career with a business that values getting things done well.

Key responsibilities

• Liaise with drivers and internal teams, acting as the first point of contact to ensure timely, compliant job execution and resolve queries.
• Work closely with council contacts, looking after their data and database — including updating, maintaining, and auditing council records to ensure accuracy.
• Handle invoicing including raising, reviewing, and correcting invoices and resolving contract errors.
• Provide administrative and operational support to the site team, including completing compliance checks and reporting, and continuous improvement initiatives to drive safety and performance.

About You

You’re a detail-driven, people-savvy go-getter who takes pride in getting things right. You bring great communication skills, a proactive attitude and a genuine passion for sustainability.

• Strong attention to detail with the ability to identify and resolve discrepancies
• Confident working with systems, data, and reporting
• Previous data-entry or administration experience preferred
• Excellent attention to detail and a high level of accuracy in data entry
• Excellent in organisational and time management skills
• Ability to work collaboratively with site, drivers and Finance team
• Comfortable handling multiple priorities in a fast-paced environment

Why join Cleanaway?

• Attractive salary package
• Career development opportunities
• Paid parental leave
• Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing [e-mail].

Join us on our exciting journey towards a sustainable future.