Administration & Customer Service Officer

Cleanaway Careers; Morwell; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary package

Career development

Paid parental leave

Employee share plan

Novated leasing

Flu vaccinations

EAP access

Health insurance discounts

Company discounts

Job summary

Cleanaway in Morwell, VIC is seeking an Administration Officer to support day-to-day operations with precision and a proactive approach. You will liaise with drivers, councils and internal teams, handle invoicing tasks, and maintain accurate records.

This hands-on role emphasizes accuracy, system savvy and organisational skills, with a focus on safety and continuous improvement. You’ll contribute to great customer service and efficient site operations in a collaborative team.

Qualifications

• Organised and detail-focused with a proactive approach to supporting a busy operational environment.
• Experience in administration or data entry is preferred.
• Strong data handling and reporting skills will help maintain accurate information.
• Ability to manage multiple priorities and meet deadlines in a fast-paced setting.

Responsibilities

• Liaise with drivers and internal teams to support timely, compliant job execution.
• Work with council contacts to update and audit data records for accuracy.
• Handle invoicing tasks, including raising, reviewing and correcting invoices.
• Provide administrative support and prepare reports to assist site operations and safety initiatives.

Skills

Administration

Data entry

Data accuracy

Record management

Time management

Stakeholder communication

Job description

About Us

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.

As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry leading HSE performance. We are Australia's largest company in this sector, providing essential services to millions of customers and communities nationally.

The Opportunity

We're looking for a proactive and organised Administration Officer to join our team in Morwell, VIC. This is a hands-on, fast-paced role where you'll play an important part in supporting day-to-day operations, providing high-quality administrative support and building strong working relationships with our customers, councils and internal teams. It's a great opportunity to develop your skills and grow your career with a business that values teamwork, accuracy and getting the job done well.

Key responsibilities

• Liaise with drivers and internal teams, acting as a key point of contact to support timely and compliant job execution and resolve day-to-day queries.
• Work closely with council contacts to manage their data and databases, including updating, maintaining and auditing records to ensure information is accurate and up to date.
• Manage invoicing tasks, including raising, reviewing and correcting invoices, as well as identifying and resolving contract-related errors.
• Provide administrative and operational support to the site team, including completing compliance checks, preparing reports and supporting continuous improvement initiatives to enhance safety and performance.

About You

You’re organised, detail-focused and confident working with people, systems and data. You take pride in producing accurate work, communicate effectively and bring a proactive approach to supporting a busy operational environment.

• Strong attention to detail with the ability to identify and resolve discrepancies.
• Confident working with systems, data and reporting.
• Previous experience in administration or data entry is preferred.
• High level of accuracy when entering, reviewing and maintaining data.
• Strong organisational and time management skills.
• Ability to work collaboratively with site teams, drivers and Finance.
• Comfortable managing multiple priorities and deadlines in a fast-paced environment.

Why join Cleanaway?

• Attractive salary package
• Career development opportunities
• Paid parental leave
• Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

All internal applicants will receive a notification within 2 weeks of the closing date of this advertisement.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing [e-mail].

Join us on our exciting journey towards a sustainable future.