Admin Arranger

MAYDAY Recruitment Group - Winner Outstanding Agency 2023; City of Hume; On-site; AUD 55,000 - 73,000; Full time

Benefits offered by this job

Full-time permanent

Mon–Fri hours - no weekends

Structured onboarding and training

Supportive office environment

Stable and growing organisation

Job summary

MAYDAY Recruitment Group is partnering with a funeral services organisation to recruit an Admin Arranger for a Tullamarine-based team. This 5-days-onsite role supports a high-volume direct cremation service with focus on administration, communication, and process coordination.

The role involves handling customer conversations by phone and email, guiding customers through processes, coordinating documentation, and ensuring arrangements progress efficiently and accurately.

Qualifications

• Strong administration and organisational skills.
• Excellent phone communication and customer service ability.
• Confidence managing direct and sometimes sensitive conversations.
• A calm, patient, and process-driven approach.
• High attention to detail and ability to multitask.
• Previous experience in contact centre, administration, customer service, or high-volume coordination roles.

Responsibilities

• Managing inbound customer enquiries and service requests.
• Explaining processes, documentation requirements, and timelines clearly and professionally.
• Coordinating administration from initial enquiry through to completion.
• Liaising with internal departments and sister companies.
• Following up outstanding documentation and information.
• Working within KPI-driven turnaround timeframes.
• Maintaining accurate records and system updates.

Skills

Administration

Customer service

Phone communication

Organisational skills

Attention to detail

Multitasking

Process-driven

Job description

Admin Arranger - Value Cremantion (Tullamarine)

Mayday is proud to be partnering with a respected and growing funeral services organisation to recruit a Customer Care & Administration Coordinator to join their Tullamarine-based team, this role is working 5 days onsite.

This is a fast-paced, office-based role supporting a high-volume direct cremation service offering. Focused heavily on administration, communication, and process coordination, this position is ideal for someone who enjoys structured work, thrives in a busy environment, and can confidently manage customer conversations over the phone.

This is not a face-to-face service role — all communication is handledvia phone and email. You’ll play a key role in guiding customers through processes, coordinating documentation, and ensuring arrangements progress efficiently and accurately.

What you’ll be doing:

• Managing inbound customer enquiries and service requests
• Explaining processes, documentation requirements, and timelines clearly and professionally
• Coordinating administration from initial enquiry through to completion
• Liaising with internal departments and sister companies
• Following up outstanding documentation and information
• Working within KPI-driven turnaround timeframes
• Maintaining accurate records and system updates

What we’re looking for:

• Strong administration and organisational skills
• Excellent phone communication and customer service ability
• Confidence managing direct and sometimes sensitive conversations
• A calm, patient, and process-driven approach
• High attention to detail and ability to multitask
• Previous experience in contact centre, administration, customer service, or high-volume coordination roles

Experience within funeral services is not essential. Candidates from industries such as healthcare administration, insurance, logistics, contact centres, or other process-driven environments are encouraged to apply.

What’s on offer:

• Full-time permanent opportunity
• Monday to Friday hours only – no weekends
• Supportive and collaborative office environment
• Structured onboarding and training
• Stable and growing organisation
• 5 days onsite working from Tullamarine office location If you’re a strong communicator who enjoys structured administration and thrives in a fast-paced environment, we’d love to hear from you.