Funeral Arranger Conductor

MAYDAY Recruitment Group - Winner Outstanding Agency 2023; Sydney; On-site; AUD 60,000 - 85,000; Full time

Job summary

MAYDAY Recruitment is partnering with a respected organisation within the funeral services sector to recruit a Funeral Conductor / Arranger based in Wantirna. You will work closely with families and the local team to arrange and conduct dignified funeral services, providing empathetic, professional support to families during their time of need.

Key responsibilities include meeting with families, conducting services with professionalism, delivering exceptional customer service, and ensuring

Qualifications

• Experience in a service-focused environment.
• Current unrestricted driver’s licence.
• Comfortable working with death, grief, and deceased persons.
• Strong communication with a calm, empathetic approach.
• High attention to detail and ability to follow instructions.
• Sensitivity and respect for diverse values, beliefs, and cultural practices.
• Desirable: exposure to funeral services industry or willingness to learn.
• Desirable: hospitality, retail, or similar people-focused background.

Responsibilities

• Meeting with families to arrange and coordinate funeral services in line with their wishes
• Conducting and overseeing funeral services with professionalism and respect
• Providing exceptional customer service to families, clients, and internal stakeholders
• Supporting day-to-day operations at the Wantirna location
• Ensuring compliance with internal policies, procedures, and quality standards
• Assisting with preparation, coordination, and service delivery as required
• Contributing to a collaborative and respectful team environment
• Supporting health, safety, and wellbeing standards in the workplace
• Being willing to travel to local chapels and other branches to support service delivery and operational needs

Skills

Customer service

Communication

Empathy

Attention to detail

Driver’s license

Calm under pressure

Job description

MAYDAY Recruitment is partnering with a respected organisation within the funeral services sector to recruit a Funeral Conductor / Arranger based in Wantirna.

This role is ideal for someone who is compassionate, highly organised, and service-driven, with the ability to support families through sensitive and meaningful moments while coordinating and conducting professional funeral services.

The Role

As a Funeral Conductor / Arranger, you will work closely with families and the local team to arrange and conduct dignified funeral services. You will play a key role in ensuring services are delivered seamlessly while providing empathetic, professional support to families during their time of need.

Key responsibilities include:

• Meeting with families to arrange and coordinate funeral services in line with their wishes
• Conducting and overseeing funeral services with professionalism and respect
• Providing exceptional customer service to families, clients, and internal stakeholders
• Supporting day-to-day operations at the Wantirna location
• Ensuring compliance with internal policies, procedures, and quality standards
• Assisting with preparation, coordination, and service delivery as required
• Contributing to a collaborative and respectful team environment
• Supporting health, safety, and wellbeing standards in the workplace
• Being willing to travel to local chapels and other branches to support service delivery and operational needs

About You

Essential:

• Experience in a service-focused environment, or the ability to quickly learn
• Current unrestricted driver’s licence
• Comfortable working in circumstances involving death, grief, and deceased persons
• Strong communication skills with a calm, empathetic approach
• High attention to detail and ability to follow instructions
• Sensitivity and respect for diverse values, beliefs, and cultural practices
• Physically and psychologically fit to manage manual handling, stress, and the inherent requirements of the role

Desirable:

• Exposure to or understanding of the funeral services industry, or willingness to learn
• Background in hospitality, retail, community services, or a similar people-focused industry

Why Apply?

• Meaningful work supporting local communities across Wantirna and the surrounding eastern suburbs
• Stable, long-term opportunity within an essential services industry
• Supportive team culture with structured training provided

If you are someone who values compassion, professionalism, and service excellence, we’d love to hear from you.