Accreditation Operations Lead for Major Global Event

Rugby World Cup; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

CBD Sydney location

Wellbeing program

Team socials

Job summary

Rugby World Cup Australia (RWCA) is seeking an experienced Accreditation Operations Manager to lead accreditation planning and delivery across tournament venues nationwide, based in Sydney.

Reporting to the Senior Accreditation Manager, you will oversee venue zoning, access control, accreditation centres, workforce deployment and logistics to ensure a secure, seamless experience for thousands of stakeholders.

Qualifications

• 3 years’ experience delivering large-scale operational, accreditation, venue operations, access control, security, or major event programs across multiple venues or locations.
• Experience managing venue zoning, access control frameworks, security interfaces, and operational readiness activities within complex event or venue environments.
• Experience supporting accreditation operations, accreditation centres, or access management programs.
• Knowledge of venue zoning, access control, and event security principles.
• Experience using accreditation, access management, workforce management, or event management systems.
• Strong project management capability, with experience leading complex projects, managing competing priorities, and delivering outcomes within tight deadlines.
• Experience developing and implementing operational plans, policies, procedures, training materials, workforce plans, and readiness documentation.
• Proven ability to lead, recruit, train, and manage staff and volunteer workforces in fast-paced, high-pressure operational environments.
• Strong stakeholder management and communication skills, with experience collaborating across multiple functional areas, suppliers, venues, and senior stakeholders.

Responsibilities

• Lead the delivery of accreditation operations across all tournament venues, ensuring a safe, secure, and consistent accreditation experience for all stakeholder groups.
• Manage venue zoning and access control planning across match venues and training sites, including the design and assignment of access control boards.
• Oversee the setup, operation, and decommissioning of Venue Accreditation Centres, ensuring all facilities, systems, staffing, and processes are established to provide consistent services across the Tournament.
• Manage accreditation consumables and supplementary access devices (SADs), inventory. Establish processes to track stock levels across the tournament and ensure appropriate levels of stock is assigned to each venue.
• Recruit, train, deploy, and lead accreditation operations staff and volunteers, working closely with Workforce teams to deliver effective resourcing and operational readiness across all locations.
• Partner with key functional areas to develop operational plans, support testing and readiness activities, mitigate risks, and drive continuous improvement throughout the tournament.

Skills

Accreditation operations

Venue operations

Access control

Stakeholder management

Project management

Education

Event Management

Project Management

Security Management

Tools

Accreditation systems

Job description

Rugby World Cup Australia (RWCA) is seeking an experienced Accreditation Operations Manager to lead accreditation planning and delivery across tournament venues nationwide, based in Sydney.

Reporting to the Senior Accreditation Manager, you will oversee venue zoning, access control, accreditation centres, workforce deployment and logistics to ensure a secure, seamless experience for thousands of stakeholders.