Accounts Receivable Officer (Aged Care Services on Proda)

2C Care Service Pty Ltd; Sydney; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid working arrangement

Salary packaging options

Training and development

Growth opportunities

Job summary

2C Care Services is seeking an experienced Accounts Receivable Officer to manage invoicing and PRODA claims for Support at Home services in Sydney. The role combines Sydney office days with home-based work, with on-site days agreed with the team.

You will monitor client funding balances and reconcile services delivered against funding, manage the accounts receivable cycle, and liaise with the coordination team to resolve billing queries, while upholding privacy and accuracy in records.

Qualifications

• Proven experience in accounts receivable or billing.
• Experience with funded care programs (e.g., Support at Home) is preferred.
• Proficiency in Xero and advanced Excel.
• Strong attention to detail and data-entry accuracy.
• Ability to work independently from home with a reliable setup.
• Right to work in Australia and valid checks.

Responsibilities

• Prepare and lodge claims and invoices for Support at Home services in line with budgets and rules.
• Calculate and invoice client contributions under Support at Home.
• Monitor client funding balances and reconcile services delivered against funding and claims.
• Manage the accounts receivable cycle: invoicing, receipts, payment allocation, debtor follow-up.
• Reconcile payments received from government and funding bodies.
• Work with the coordination team to resolve billing queries and service-record discrepancies.
• Maintain confidential financial and client records in line with privacy when remote.
• Communicate clearly with clients and families.

Skills

Accounts receivable

Billing

PRODA claims

Excel

Tools

Xero

Excel

Job description

Accounts Receivable Officer (Aged Care Services on Proda)

We're seeking an experienced Accounts Receivable Officer with aged care industry knowledge to manage our billing, claiming on PRODA and collections. You'll make sure every service delivered is accurately invoiced, claimed and paid on time across Support at Home funding.

This is a hybrid role: you'll split your time between our Sydney office and working from home, with on-site days set in agreement with the team (e.g. 1-2 days per week for collaboration, reconciliations and handover with the coordination team).

Key responsibilities

Prepare and lodge claims and invoices for Support at Home services in line with approved budgets, service types and program rules

Calculate and invoice client contributions under Support at Home

Monitor client funding balances and reconcile services delivered against funding and claims

Manage the accounts receivable cycle: invoicing, receipts, payment allocation, debtor follow-up

Reconcile payments received from government and funding bodies

Work closely with the coordination team to resolve billing queries, shortfalls and service-record discrepancies

Maintain accurate, confidential financial and client records, in line with privacy requirements when working remotely

Communicate clearly and professionally with clients and families

About you

Proven experience in accounts receivable or billing, ideally in aged care, disability or community services

Working knowledge of Support at Home (or Home Care Packages) funding and claiming, or the ability to learn quickly

Proficiency in accounting software (Xero) and intermediate to advanced Excel

Strong attention to detail, with good reconciliation and data-entry accuracy

Excellent organisation and time management, and the self-discipline to work independently from home

A reliable internet connection and a private, secure home workspace

Ability to attend our Sydney office on agreed days

Current Police Check, NDIS Worker Screening Check (or willingness to obtain), and right to work in Australia

About us

2C Care Services is a registered NDIS and Aged Care provider that has grown rapidly over the last three years. We deliver person-centred support to participants, older Australians and their families, and we're looking for a finance professional to strengthen our growing back-office team.

• Hybrid working arrangement with flexible part-time hours, balancing Sydney office collaboration and work-from-home days
• Scope to increase hours as we grow
• Salary-packaging options (as eligible)
• A supportive team, training and a clear path to grow with the business
• Meaningful work that directly supports older Australians and people with disability