Account Manager - Waterloo, Sydney

Eco Outdoor; Waterloo; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Super & incentives

Parental leave

Employee discount 50%

Team events & activities

In-house coffee bar

Job summary

Eco Outdoor is seeking an experienced Account Manager to join the Sales team in Waterloo. The role serves as the first contact for design clients in showroom environments and strengthens relationships with architects, designers, installers and end customers across Sydney.

Based in the Waterloo showroom, you will split time between client service and business development, partnering with a Business Development Manager to grow and service key accounts. Full permanent work rights required.

Qualifications

• Proven experience in a sales role.
• Ability to manage client relationships and day-to-day enquiries.
• Strong verbal and written communication to build relationships.
• Attention to detail handling leads and project delivery.
• Interest in architecture and design.
• Ambition to grow existing relationships through service and product counsel.
• Understanding of sales principles and delivering good customer experience.

Responsibilities

• Gather information on prospective clients and identify value opportunities.
• Collaborate with Business Development to understand client requirements and provide solutions.
• Provide after-sales support to retain customers.
• Respond promptly and accurately to client queries.
• Build strong client relationships through regular communication.
• Work with the BD rep to create customised sales plans for key clients.
• Promote new products and services to existing customers.

Skills

Sales experience

Client relationships

Verbal/written comms

Attention to detail

Architectural interest

Business development

Customer experience

Job description

Account Manager
Waterloo - Sydney

We are looking for…

Hopefully, you! We’re seeking an experienced, hands‑on Account Manager to join our Sales team in Waterloo. The ideal candidate will be responsible for being the first point of contact for many design clients (both specifier (Architects, Designers, Installers and retail end clients) within the showroom environment. Working closely with key Architectural and Design clients, helping to bring their projects to life through use of our materials.

The Account Manger will be instrumental in building new and servicing existing relationships across Sydney. Growing new industry partnerships and working closely with a Business Development Manager in the servicing of existing relationships. Splitting time between client service / business development from showroom leads.

The Account Manager’s key responsibilities will include:

• Gathering information on prospective clients (e.g. company size, needs and opportunities to add value)
• Working in tandem with your Business Development rep to understand client requirements and provide solutions
• Providing after-sales support to retain customers
• Prompt and accurate answers to clients’ queries
• Building strong client relationships, through regular communication
• Working with your Business Development rep to create customised sales plans for key clients
• Promoting new products/services to existing customers

We need you to bring…

• Proven experience in a relevant sales role.
• The ability to confidently manage client relationships and general day-to-day enquiries.
• Strong (verbal and written) communication skills with an ability to build strong relationships.
• Good attention to detail in handling business development leads and managing projects from lead to delivery.
• An interest in architecture and design.
• The ambition to grow and develop existing client relationships through exceptional service and product counsel.
• Understanding of sales principles and ability to deliver excellent customer experience

Please note that we require full permanent working rights for this position.

In return, we’ll give you…

Perks, benefits and the space to grow. We offer a competitive salary, a comprehensive benefits package and plenty of opportunities for career growth and development. This includes:

• The opportunities you need to grow, develop and craft a career you’re proud of within the global Eco Outdoor business
• Competitive salary $60,000 to $80,000 + super &incentives
• Paid parental leave, so we can look after you while you welcome a new human
• A 50 per cent off employee discount on Eco Outdoor products
• Company-sponsored shenanigans and activities to connect with your team and the broader Eco Outdoor crew, from axe-throwing escapades to lawn bowls and trivia nights
• A culture of unbelievable hospitality… hello in house barista coffee machine
• The opportunity to give back via our internal Social Housing and Sustainability teams.

OK, you want to know what you’re getting yourself into? Let us introduce ourselves.

Established in 2001 by expert minds from the landscape design and construction industries, Eco Outdoor is an Australian-founded global brand with showrooms in Australia, New Zealand and North America. We’re constantly experimenting, innovating and pushing creative boundaries, delivering the highest-quality natural stone and architectural surfaces (and outdoor furniture collections) to the international architecture market.

We employ around 130 people across the globe, all of whom are dedicated to innovating, crafting and providing remarkable products and unbelievable hospitality to our clients and collaborators in the architecture and design space. We thrive on constant reinvention, regular development opportunities and a passionate culture grounded in connection and involvement.

We’re a tribe of collaborators, critical thinkers, problem-solvers and challenge-embracers, and we nurture our incredibly talented people to put their best foot forward every day. That starts with our core values – Be a Game Changer, Only Accept Awesome, Play as a Team, Be Curious, Get Fired up – which are deeply ingrained in our culture. Basically, we’re all about fostering an innovative, industry-leading, collaborative, creative, passionate team to reach their fullest potential. That’s good for humans and good for business.