Account Manager

ISC group; Sydney; On-site; AUD 85,000 - 120,000; Full time

Job summary

ISC Sport in New South Wales is seeking an Account Manager/Senior Account Manager to develop new business, manage relationships and oversee the full sales cycle from prospecting to delivery.

The successful candidate will have 2–3+ years in account management, B2B sales or apparel merchandising, plus strong CRM and MS Office skills, and a willingness to travel for meetings and fittings.

Qualifications

• 2–3+ years in account management, B2B sales, or apparel merchandising (sportswear/teamwear/ uniforms desirable).
• Excellent interpersonal skills and confidence presenting to key decision-makers.
• Proficiency with CRM software and the Microsoft Office Suite.
• Organizational and time-management skills; strong commercial acumen.

Responsibilities

• Build and maintain a sales pipeline, prospecting new customers.
• Manage the entire sales cycle from outreach to deal closure and on-time delivery.
• Present products to prospective customers and oversee artwork/design.
• Negotiate customer agreements.
• Provide after-sales support and maintain frequent contact to drive retention and growth.

Skills

Account management

B2B sales

Relationship building

Customer service

Sport industry knowledge

Tools

CRM software

Microsoft Office

Job description

An industry frontrunner, ISC Sport has been designing and manufacturing custom performance apparel for teams of every kind and at every level for nearly 30 years. In 2024, global sports house Under Armour made a strategic investment in ISC, uniting the two market leaders in a landmark partnership.

Together, we combine Under Armour’s global brand strength, driven by innovation, with ISC’s local operational expertise and speed to market, to deliver exceptional products and customer experiences.

We are focused on driving excellence through our products and services, reaching every playing field in Australia.

JOB OVERVIEW:

We are seeking an experienced and highly motivated Account Manager/Senior Account Manager to join our team. This role is responsible for developing new business opportunities, managing customer relationships, and overseeing the full sales cycle from prospecting to delivery. The ideal candidate will be a relationship-focused professional with strong commercial acumen, a passion for sport, and the ability to build long-term customer partnerships that deliver sustainable growth.

DESCRIPTION:

This Account Manager/Senior Account Manager role will suit someone who is up for a challenge, motivated to make things happen, and enjoys building relationships in the sporting community.

We are looking for 1 x Account Manager/Senior Account Manager to join our growing team. This role will be based in New South Wales. The role reports to the Head of Sales.

You will be responsible for finding new business opportunities and managing existing customer relationships. The ideal candidate will have talent in sales and experience in customer service. We expect you to be a reliable professional able to achieve the balance between customer orientation and a results-driven approach. The goal is to find opportunities and turn them into long-term profitable relationships based on trust and mutual satisfaction.

RESPONSIBILITIES:

• Building and maintaining a sales pipeline, including prospecting new customers
• Managing the entire sales cycle from finding a customer to securing a deal to ensuring on-time product delivery
• Presenting products to prospective customers and overseeing artwork/design
• Negotiating customer agreements
• Providing professional after-sales support and remaining in frequent contact with customers to drive retention and growth

REQUIREMENTS:

• Minimum 2–3+ years of experience in account management, B2B sales, or apparel merchandising (experience specifically in sportswear, teamwear, or uniforms is highly desirable)
• Excellent interpersonal skills and confidence presenting to key decision-makers
• Proficiency in CRM software and the Microsoft Office Suite
• Organizational and time-management skills
• Commercial acumen
• Enthusiastic and passionate
• A valid driver's license and willingness to travel frequently within the designated territory for customer meetings and fittings