Territory Manager

Telstra Corporation; Sydney; On-site; AUD 90,000 - 150,000; Full time

Benefits offered by this job

Performance-related pay

Learning programs access

Global presence across 22 countries

Purchased annual leave

Additional Telstra day off

30% off Telstra products and services

Toolkit provided (laptop + mobile)

Job summary

Telstra is seeking a Territory Manager to drive sales and profitability within a defined Australian territory. You will manage key customer relationships and collaborate with partners to identify opportunities and deliver tailored telecom and technology solutions.

The role emphasizes strong communication, strategic planning, and a customer-centric approach to grow Telstra's enterprise footprint across diverse industries.

Qualifications

• 3–5 years in Sales or B2B roles.
• Technology or software industry experience preferred.
• University qualification in Business or Commerce.
• Experience in sales opportunity management.
• Exceptional CRM and relationship management skills.

Responsibilities

• Own the sales and profitability of the defined territory.
• Develop and execute territory plan including whitespace and strategy.
• Drive partner engagement strategy by geography and domain.
• Lead customer retention and upsell/cross-sell opportunities.
• Collaborate with Telstra teams to tailor solutions for customers.

Skills

Sales experience

CRM relationship mgmt

Relationship building

Portfolio analysis

Communication skills

Partnership management

Education

Business/Commerce degree

Tools

Salesforce

MS Excel

Job description

Employment Type Permanent Closing Date 16 Sept 2026 11:59pm

Job Title

Territory Manager

Job Summary

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

About the team

Telstra Enterprise - Business & Enterprise Sales Chapter Area helps businesses of all sizes meet their technology needs.

About the role

As a Territory Manager in our Telstra Business Sales team, you will make an important contribution in identifying new business opportunities for Telstra through managing relationships with customers and key decision makers of a defined territory portfolio. You will own the sales and profitability performance of the defined territory and apply your excellent listening and relationship-building skills to identify requirements and define solutions that deliver value to our business and our customers. Your ability to drive customer retention and identify new business opportunities sees you contribute to the strategic profitable growth of Telstra and deliver consistently positive customer experiences.

Key responsibilities

Take accountability for the management of an assigned territory, owning the sales and profitability performance of this territory and leveraging sound interpersonal skills to nurture the customer relationship and contribute to strategic profitable growth. Take ownership to establish, maintain and execute your territory plan end to end, including an understanding of whitespace, sales strategy, and channel engagement. Develop and drive the partner engagement strategy by domain and geography, as well as pipeline cadence. Drive closed loop sales plays and white space campaigns together with Partners and Digital Sales. Lead customer retention management activity, while seeking to create upsell/cross-sell opportunities for the territory. Develop and execute customer engagement and communication strategy for the territory. Lead Territory health check including account contact review and pipeline. Capture and maintain key contact information in Salesforce. Drive regular reporting to monitor portfolio performance against defined financial and customer targets (sales, revenue, profitability, NPS). Collaborate with peers, teams, and key stakeholders across Telstra (e.g. Digital Sales, Partner Channel, Commercial Steering) to build an understanding of customer needs and develop suitable sales solution recommendations. Participate in knowledge sharing initiatives (market insights, customer focused cross-functional collaboration) that contribute to the development of sales and market trend knowledge and support strategic customer conversations.

About You

• At least 3-5 years’ working experience in Sales, Customer-facing or Business-to-Business sales role.
• Experience working in technology or software industry is preferred.
• University qualification in Business, Commerce or relevant other fields.
• Experience in sales opportunity management.
• Exceptional skills in customer relationship management.
• Partner opportunity management experience.
• Strong experience in portfolio analysis and planning.
• Exceptional communication skills both verbal and written.
• Customer centricity and commercial acumen skills.

If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you

As part of your application with Telstra, you may receive communications from us on [phone] (for job applications in Australia).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated.

We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work.

We have zero tolerance for harassment of any kind, and we prioritize creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We are aware of the current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment

We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too.

Working at Telstra, we all have a why.

Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here.

Our people find purpose and pride in being part of Telstra, because we support the things that matter most.

We are committed to making it easy for everyone to apply.

If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. [e-mail].

In a business as big and diverse as ours, there’s a huge breadth of career paths available.

Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore.

Explore our teams https://www.telstra.com.au/careers/our-teams