Account Manager - Managed Services & Cisco Solutions

Randstad NV; Melbourne; Hybrid; AUD 110,000 - 160,000; Full time

Job summary

Randstad NV in Melbourne is seeking an Account Manager to drive revenue growth across an existing client portfolio and identify new opportunities within Cisco solutions, collaboration, contact centre, networking, and security.

This hybrid, client-facing role owns the end-to-end sales cycle, from discovery to deal closure, working closely with pre-sales and delivery teams to position and deliver gold-standard solutions for a diverse customer base in Australia.

Qualifications

• 3–5 years of experience in sales, account management, or BD within a B2B technology environment.
• Experience with collaboration, contact center, networking, or security solutions.
• Proven ownership of sales targets, KPIs, forecasting, and revenue outcomes.
• CRM proficiency with ConnectWise or similar platforms.
• Strong communication across technical and business stakeholders.
• Willingness to travel ~15–20% for customer engagement.

Responsibilities

• Own the end-to-end sales cycle from discovery to deal closure, including proposals and pricing responses.
• Build and grow deep relationships across assigned accounts to drive revenue growth.
• Identify cross-selling and upsell opportunities for Cisco technologies and managed services.
• Collaborate with pre-sales and delivery teams to position, design, and handover solutions.
• Maintain pipeline discipline and accurate forecasts in the CRM.
• Engage with partners to support deal progression and ecosystem engagement.

Skills

Proven track record

Domain knowledge

Commercial mindset

CRM proficiency

Communication

Mobility

Education

Relevant degree

Tools

ConnectWise

Webex

Meraki

Cisco Security

Job description

Account Manager - Managed Services & Cisco Solutions

Account Manager - Managed Services & Cisco Solutions

Location: Melbourne, VIC

Work Type: Full Time

About the Opportunity

Are you a commercially driven, relationship-focused sales professional ready to accelerate your career within an elite IT systems integration ecosystem? We are an agile, growing technology provider and a proud Cisco partner specializing in advanced Collaboration, Contact Centre, Networking, and Security solutions.

We are seeking a Account Manager to drive revenue growth across an existing client portfolio while identifying and converting new opportunities.

This hybrid, client-facing role is perfect for someone who is comfortable operating across both account management and new business within an established customer base. You will own the end-to-end sales cycle, act as the primary point of contact for your accounts, and work closely with our expert pre-sales technical and delivery teams to position and deliver gold-standard solutions.

Key Responsibilities

• Account Management & Retention: Build and grow deep relationships across assigned accounts, engaging stakeholders at all levels to drive alignment, demand, and revenue growth.

• Sales Execution: Own the end-to-end sales cycle from discovery and qualification through to deal closure, preparing high-quality proposals and commercial pricing responses.

• Cross-Selling & Upselling: Identify new opportunities to introduce advanced Cisco technologies and our managed services portfolio across your client base.

• Technical Collaboration: Partner closely with pre-sales technical specialists and delivery teams to shape, position, and smoothly transition solutions from sale to implementation.

• Pipeline Discipline: Manage your pipeline, deal progression, and forecasting with high discipline and accuracy using our CRM platform (ConnectWise).

• Ecosystem Engagement: Actively liaise with vendors, distributors, and partners to support deal progression and solution design.

Skills & Experience Required

Essential

• Proven Track Record: 3-5 years of experience in sales, account management, or business development within a B2B technology environment.

• Domain Knowledge: Experience working with customers across collaboration, contact center, networking, or security solutions.

• Commercial Mindset: Demonstrated ownership over sales targets, KPIs, forecasting, and revenue outcomes.

• CRM Proficiency: Experience utilizing CRM platforms (ConnectWise or similar) for pipeline hygiene.

• Communication: Strong communication skills with the ability to bridge the gap between technical and business stakeholders.

• Mobility: Flexibility to travel approximately 15-20% for customer engagement and industry events.

Desirable

• Exposure to Cisco technologies including Webex, Meraki, or Cisco Security.

• Experience working within an IT partner, reseller, or distributor environment.

• An understanding of unified communications or contact center architectures.

• A relevant degree in Business, IT, or a related field.

A Typical Day in This Role

• Morning: Review your pipeline, prioritize key accounts, and align with internal teams on next steps.

• Mid-morning: Engage directly with customers through calls or face-to-face meetings to uncover business priorities and progress opportunities.

• Afternoon: Collaborate with technical teams on solution design and proposal generation, ensuring CRM activity and forecasts are completely accurate.

• Ongoing: Maintain deal momentum through proactive follow-ups, internal coordination, and high-standard customer care.

What We Offer

• Continuous Growth: Ongoing training and development across Cisco technologies and advanced sales capabilities.

• Strong Delivery Support: Access to elite pre-sales technical specialists and delivery teams to ensure your client solutions succeed.

• Clear Pathways: Clear performance expectations with structured support, coaching, and the opportunity to grow within a scaling business.

• Competitive Rewards: An attractive remuneration package paired with performance-based incentives.

• Great Culture: A collaborative, team-focused environment with a strong customer-first mindset.

We are committed to diversity, inclusion, and equal opportunity. We welcome applications from candidates of all backgrounds.