Account Manager - Foodservice

Pacific West Foods Australia; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Pacific West Foods Australia is seeking an Account Manager – Food Service in Sydney to lead a portfolio of foodservice customers. You will drive sales, increase distribution, and manage key end-user and wholesale accounts with a focus on growth and new product introductions.

The role reports to the State Sales Manager and requires a proactive, commercially minded sales professional with experience in foodservice or related industries and strong stakeholder management.

Qualifications

• Previous experience in account management, sales, business development or customer relationship management.
• Experience in foodservice, FMCG, seafood, food distribution or related industry preferred.
• Strong communication, negotiation and stakeholder management skills.

Responsibilities

• Manage and grow relationships with key foodservice end-user customers and wholesale accounts.
• Drive sales and distribution across the product portfolio.
• Achieve monthly and annual sales targets.
• Identify new business opportunities and expand customer base.
• Collaborate with Sales, Supply Chain, Marketing and Operations to deliver outcomes.

Skills

Relationship building

Negotiation

Sales growth

Time management

MS Office

Education

Business / Sales / Marketing / Commerce degree

Tools

CRM

ERP systems

Job description

Pacific West Foods Australia – Sydney CBD NSW

Permanent Full-Time | Sydney | Foodservice & FMCG

Pacific West Foods is a leading Australian seafood company committed to delivering high-quality products and exceptional customer experiences across the foodservice and retail sectors.

We are seeking an experienced Account Manager – Food Service based in Sydney to join our Sales team on a permanent, full-time basis.

This is an exciting opportunity for a driven sales professional to take ownership of a portfolio of foodservice customers, build strong customer relationships and identify opportunities to grow sales and distribution across the Sydney market.

Reporting to the State Sales Manager, you will manage key end-user customers and some wholesale accounts, with a focus on growing existing business, securing new opportunities and successfully introducing new products to market.

About the Role

As an Account Manager – Food Service, you will be responsible for managing and growing a portfolio of customers across the Sydney market.

You will work closely with end-user customers and distribution partners to understand their needs, identify opportunities for growth and increase the distribution of Pacific West Foods' value-added, core and traded product portfolio.

Key responsibilities include:

• Manage and grow relationships with key foodservice end-user customers and relevant wholesale accounts.
• Drive sales and distribution across Pacific West Foods' product portfolio.
• Achieve agreed monthly and annual sales targets.
• Identify, develop and convert new business opportunities, with a focus on continually growing the customer base.
• Increase the distribution and speed to market of new products and product lines.
• Identify opportunities to expand existing accounts through increased ranging, distribution and customer engagement.
• Develop a strong understanding of customer needs and build account plans that support sustainable growth.
• Effectively execute pricing, promotional activity, customer agreements and business plans.
• Maintain accurate sales forecasts, account updates and reporting.
• Provide a high level of customer service and respond to customer enquiries, issues and requests in a professional and timely manner.
• Work collaboratively across Sales, Supply Chain, Marketing and Operations to deliver strong customer and commercial outcomes.
• Effectively manage multiple customers, priorities and deadlines across your portfolio.

About You

• You are a proactive and commercially minded sales professional who enjoys building relationships, developing new business and working closely with customers to deliver results.
• To be successful in this role, you will ideally have:
• Previous experience in account management, sales, business development or customer relationship management.
• Experience within foodservice, FMCG, seafood, food distribution or a related industry will be highly regarded.
• Seafood industry or product experience will be particularly advantageous.
• Strong communication, negotiation and stakeholder management skills.
• A demonstrated ability to build and maintain strong customer relationships.
• A proven ability to identify and develop new business opportunities.
• Strong commercial awareness with the ability to identify sales trends, distribution gaps and customer growth opportunities.
• Strong organisational and time management skills, with the ability to manage a customer portfolio and competing priorities.
• A high level of professionalism, integrity and commitment to delivering an exceptional customer experience.
• Confidence using Microsoft Office applications, with experience using CRM and ERP systems highly regarded.
• Relevant qualifications in Business, Sales, Marketing, Commerce or a related discipline will be highly regarded; however, relevant industry experience will also be considered.

Why Join Pacific West Foods?

This is an opportunity to join a well-established Australian seafood business and play an important role in growing Pacific West Foods' presence across the Sydney foodservice market.

You will have the opportunity to:

• Build and manage strong relationships across a diverse foodservice customer base.
• Take ownership of your customer portfolio and identify new business opportunities.
• Drive meaningful sales, distribution and product growth.
• Represent an established portfolio of products within the foodservice market.
• Work cross-functionally with teams across the business.
• Join a collaborative and customer-focused Sales team.
• Build a long-term career with an established Australian food business.

If you are an experienced Account Manager or sales professional looking for your next opportunity within the foodservice, FMCG or seafood industry, we would love to hear from you.