Account Manager – Customer Relations & Growth

4C Group; City of Brisbane; Presencial; AUD 80.000 - 110.000; Jornada completa

Descripción de la vacante

4C Group in Brisbane is seeking an Account Manager – Customer Relations & Growth to support existing and new customer accounts, delivering commercial insights and service excellence.

You will partner with operations and sales to drive growth, onboarding, reviews, proposals and issue resolution across our national logistics business.

This full-time, on-site role is based at Hemmant, Brisbane with Monday–Friday hours and local/interstate travel opportunities.

Formación

• Previous experience in account coordination, customer service, or a similar customer-facing role.
• Experience supporting customer accounts and participating in customer review meetings.
• Strong Microsoft Excel capabilities.

Responsabilidades

• Customer Account Support – Assist in the preparation and delivery of customer proposals, account reviews, presentations, and commercial submissions.
• Relationship Management – Build and maintain strong customer relationships, acting as a key point of contact for account enquiries and support.
• Customer Onboarding – Support customer onboarding, service reviews, and the implementation of new business opportunities.
• Operational Coordination – Work closely with operations and support teams to ensure customer expectations and service commitments are achieved.
• Commercial Support – Assist with debtor management activities and contribute to positive commercial outcomes.
• Problem Resolution – Investigate service issues and collaborate with stakeholders to develop effective solutions.
• Business Growth – Identify opportunities for account growth, process improvement, and increased customer value.

Conocimientos

Relevant Experience

Account Management Exposure

Analytical Skills

Advanced Excel Skills

Communication Skills

Organisation & Time Management

Proactive Mindset

Relationship Building

Attention to Detail

Herramientas

Excel

Descripción del empleo

Account Manager – Customer Relations & Growth

4C Group is a leading national workforce solutions provider specialising in container unloading, warehouse staffing, transport, and logistics services across Australia. With a workforce of more than 600 employees nationwide and over 200 customers, we continue to expand while providing dependable labour solutions to some of Australia's most recognised brands.

About 4C Group

4C Group is a leading national workforce solutions provider specialising in container unloading, warehouse staffing, transport, and logistics services across Australia. With a workforce of more than 600 employees nationwide and over 200 customers, we continue to expand while providing dependable labour solutions to some of Australia's most recognised brands.

What Does the Job Look Like?

At 4C Group, we're passionate about delivering exceptional service at every level and building strong partnerships with our customers.

As an Account Manager – Customer Relations & Growth, you will play a pivotal role in supporting both existing and new customer accounts while providing commercial and operational insights and ensuring service excellence across our national business.

Working closely with customers and internal stakeholders, you will help maintain existing accounts, identify growth opportunities, drive continuous improvement initiatives, and contribute to the ongoing success of our customers and business.

This is a full-time opportunity based at our Hemmant, Brisbane office, working Monday to Friday, with local and interstate travel opportunities.

Key Responsibilities

• Customer Account Support – Assist in the preparation and delivery of customer proposals, account reviews, presentations, and commercial submissions.

• Relationship Management – Build and maintain strong customer relationships, acting as a key point of contact for account enquiries and support.

• Customer Onboarding – Support customer onboarding, service reviews, and the implementation of new business opportunities.

• Operational Coordination – Work closely with operations and support teams to ensure customer expectations and service commitments are achieved.

• Commercial Support – Assist with debtor management activities and contribute to positive commercial outcomes.

• Problem Resolution – Investigate service issues and collaborate with stakeholders to develop effective solutions.

• Business Growth – Identify opportunities for account growth, process improvement, and increased customer value.

Are You the One?

We're looking for an energetic and customer-focused professional who enjoys building relationships, solving problems, and working in a fast-paced logistics environment.

To be successful, you will demonstrate:

• Relevant Experience – Previous experience in account coordination, customer service, or a similar customer-facing role.

• Account Management Exposure – Experience supporting customer accounts and participating in customer review meetings.

• Analytical Skills – Ability to interpret operational and commercial data and provide meaningful insights.

• Advanced Excel Skills – Strong Microsoft Excel capabilities.

• Communication Skills – Excellent written and verbal communication with proven stakeholder management experience.

• Organisation & Time Management – Ability to manage multiple priorities and meet deadlines.

• Proactive Mindset – Focus on customer service, problem-solving, and continuous improvement.

• Relationship Building – Ability to build trusted relationships with customers and internal teams.

• Attention to Detail – Commitment to delivering accurate and high-quality outcomes.

Why Join 4C Group?

At 4C Group, our people are the foundation of our success. We are one of the fastest-growing companies in our sector and believe in developing talent from within. We are committed to creating opportunities for growth, recognising achievements, and providing an environment where our team members can thrive.

Built by People. Powered by Teamwork.

What's in It for You?

• Competitive Salary Package

• Career Development – Clear progression opportunities within a growing national business.

• Training & Mentoring – Ongoing support from experienced leaders.

• Team Environment – Supportive, collaborative, and people-focused culture.

• Industry Exposure – Opportunity to work with some of Australia's leading logistics and supply chain customers.

• Meaningful Impact – Be part of a growing organisation where your contribution is valued.

• Recognition Programs – Employee recognition and reward initiatives.

• Strong Company Values – Work with an organisation that values Safety, Teamwork, Accountability, and Integrity.