Account Manager & Client Lead

Visible Online Marketing; Perth; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Remote or hybrid options

Perth space available

Job summary

Visible Online Marketing in Perth is seeking an experienced Account Manager who owns client relationships end-to-end and ensures clear, proactive communication with clients and internal teams.

You'll coordinate a multi-disciplinary group across ads, SEO, content and web efforts, shaping strategy and ensuring measurable client outcomes. Remote or hybrid work is available, with an emphasis on ownership and strong client service.

Qualifications

• Agency experience with client-facing roles and ownership of projects.
• Ability to coordinate across ads, SEO, content and web work.
• Comfort with AI-enabled workflows and data-driven decision making.

Responsibilities

• Own the client relationship end-to-end and communicate clearly with stakeholders.
• Shape and adjust strategies across ads, SEO, content, website and email.
• Coordinate the team and manage timelines in Asana.
• Identify issues early and brief specialists as needed.
• Provide regular client updates with actionable next steps.

Skills

Client relations

Strategy

Cross-functional

AI tools

Tools

Asana

Google Workspace

Slack

Job description

This isn’t a big-agency style job. It’s a small, tech-driven agency where you own the client side and have the room to do great work.

About Visible:

Visible is a small, long-standing Perth agency, lean and nimble by design. We're built differently: tech-driven, systemised, and focused on one thing, real outcomes for our clients. The agency runs on VisibleOS, our own framework that takes a business from clarity (vision, audience, offers) to authority (positioning, content, distribution) to leverage (workflows, automation and AI). Instead of selling ads, SEO, AEO, websites and email as separate services, we join them into one strategy where each piece builds on the last. We work with a diverse group of clients across construction, health clinics, not-for‑profits, e-commerce and service businesses.

We’re led by our director, Matt J Hanham, who’s also an author and podcaster, and backed by a trusted team of specialists who handle the hands‑on delivery. If you’ve got agency experience and you’re after somewhere you can go deep with clients and do genuinely good work, we’d love to hear from you.

About the role:

You’re the person our clients trust. You own a book of clients end to end: you understand their business, shape the strategy, get the team to deliver it, and make sure the client always knows what’s happening and why.

You won’t be doing every channel yourself. We have team members for ads, SEO, content, design and dev. Your job is the glue: coordinate the team, keep the work moving, spot when something’s off, and be the calm, clear voice the client hears. You’ll need enough technical literacy across Google Ads, Meta, SEO and tracking to know what good looks like and when to dig in, but you won’t be doing it all yourself.

You’ll work closely with the director, who’s focused on growth and the direction of the business and needs someone he trusts running the client side. As we grow our group programme, you’ll help bring it to life.
This role suits someone who thrives working independently. You’d be the hub, coordinating a trusted team of specialists who deliver online, not managing an in‑house team on an office floor. If you want real ownership with flexibility, this is it.

Key responsibilities:

Own the client relationship: comms, approvals, monthly catch-ups, and the honest conversations when needed.

Shape and adjust each client’s strategy across ads, SEO, content, website and email, using VisibleOS to join it up.

Coordinate our team and keep it all moving in Asana.

Spot and chase problems: tracking, ad approvals, lead flow, site and form issues. Know when to fix it yourself and when to brief a specialist.

Run the monthly client updates: check the numbers, tell the story behind them, and recommend what’s next.

Keep a real check‑in rhythm, catch churn risks early, and spot ways to grow the work.

Help build what’s next.

About you:

You’ve done time in an agency and had to touch a bit of everything.

You’re a generalist who can hold the whole picture.

You’re a people person first: calm, clear, and trusted by clients even when the news isn’t great.

You actually care about doing good work, not just ticking the box.

You’re a natural problem‑solver who chases things down.

You’re organised, reliable, and work well autonomously.

You’re highly AI‑skilled and comfortable with tools like Claude, ChatGPT, Asana, Google Workspace and Slack.

What’s on offer:

Full‑time, part‑time or contract options for the right person.

Built around your life, outcomes over hours.

Remote or hybrid, with our Perth space if it suits.

Work closely with the director and a real say in how we work.